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What is SRM in BMC Remedy?

What is SRM in BMC Remedy?

BMC Service Request Management (SRM) enables IT departments and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services for the user community. Participants will learn how to create, manage, and fulfill service requests.

What is BMC Remedy used for?

Predictive service management through auto-classification, assignment, and routing of incidents. Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers. Integrations with leading agile DevOps tools such as Jira.

How do I know my BMC Remedy?

To access server information, open the BMC Remedy AR System Administration Console and select System > General > Server Information. Client versions appear in the About dialog box (from the Help > About menu option). On Windows, executable and supporting file versions are displayed in file properties.

How to use BMC Remedy service management user guide?

Administrators BMC Remedy IT Service Management Concepts Guide Conceptual overview information about the applications that make up the BMC Remedy ITSM suite of applications. Everyone Help Help for using and configuring BMC Remedy Incident Management , available by clicking Help in the product interface.

Which is BMC Remedy ITSM version 9.1.00?

Note: BMC Remedy ITSM version 9.1.00 is compatible with Service Pack 1 for version 1.3 of BMC Remedy with Smart IT. It does not support earlier versions of Smart IT. As an end user, submit, view, and manage requests, and use the Service Request Coordinator Console, B usiness Manager Console, and the Work Order Management application.

Which is the Best Editor for BMC Remedy mid tier?

This editor is available with BMC Remedy Mid Tier 9.1.03 and can be used even when you have installed earlier versions of the BMC Remedy AR System, BMC Atrium Core, and BMC Remedy IT Service Management applications. Service Pack 2 release for BMC Service Request Management version 9.1.00. The multiexcerpt named ‘ SmartIT1501DecEnh ‘ was not found.

Which is best practice work flow for BMC Remedy?

Everyone BMC Service Management Process Model, BMC Best Practice Flows A white paper describing the best practice work flow for the BMC Remedy IT Service Management processes that are covered by the BMC Service Management Process Model.