Users' questions

Why is my Blizzard Authenticator not working?

Why is my Blizzard Authenticator not working?

Try removing and reattaching your Authenticator. Uninstall the app, restart your phone, then reinstall the Authenticator. Clear the Authenticator’s Data and Cache from your device’s app manager, restart the app, and try again.

How do I reset my Battlenet authenticator?

If you have a mobile Authenticator, click on Enter Code Manually and then Try resyncing directly at the code screen. If the codes are still invalid after synchronizing, you can Reset the app. If your Authenticator is a physical keyring, contact us.

How do I transfer my Battlenet authenticator to a new phone?

If you want to move your Mobile Authenticator to a new device, you’ll want to remove the old one first, then add a new one. If you don’t have access to the old device, please contact us.

What is Blizzard Authenticator code?

The Blizzard Authenticator is a free smartphone app (or a keychain) which provides randomly generated codes. Once setup, you either approve log in requests from the app or input the eight digit code that changes every 30 seconds from the app or keychain.

How do I resync my authenticator?

Troubleshooting issues with Authy or Google Authenticator

  1. Go to the main menu on the Google Authenticator app.
  2. Select Settings.
  3. Select Time correction for codes.
  4. Select Sync now.

How do I add Google authenticator to Blizzard?

Once you have installed the app on your smartphone, go back to your web browser on your PC and, on the “Add an Authenticator” page, click or tap the “Set up your authenticator” link from the right side. The first step in configuring the Blizzard Authenticator is to verify your email. Click or tap Continue.

Do I have to use Blizzard Authenticator?

Here at Blizzard we take account security seriously, which is why we recommend all accounts have an authenticator attached. Two-Factor Authentication such as this makes it much harder for someone to access your account as login required not only your password but a physical item such as a phone or a token.

How do I get my authenticator restore code?

If you have your backup key saved, follow these steps to recover the access: Download the Google Authenticator app on your device….If you haven’t saved the backup key but have access to your 2FA code

  1. Log in to your account.
  2. Go to Profile → Security.
  3. Select Edit Settings → Deactivate 2FA.
  4. Enter your 2FA code to confirm.

How do I remove my Authenticator?

Deleting Google Authenticator

  1. Access the Google Authenticator app in the device you wish to unlink.
  2. Click the pencil icon (Top right)
  3. Select which token you wish to remove.
  4. Then click delete (bottom of screen)
  5. This message will display.
  6. Click Remove Account.

Where do I get my Blizzard Authenticator code?

Input the security code you received from Blizzard, in the inbox of the email address you used for your Blizzard account. After clicking submit, it will lead you to this page. This is asking for the Serial Number and Authenticator Code, which is found on the Authenticator app that you just downloaded!

How do I find my authenticator code?

  1. On your device, go to your Google Account.
  2. At the top, in the navigation panel, select Security.
  3. Under “Signing in to Google,” tap 2-Step Verification. You might need to sign in.
  4. Under “Available second steps,” find “Authenticator app” and tap Change Phone.
  5. Follow the on-screen steps.

How do I reset my Google Authenticator code?

If you lost your backup codes, you can revoke them and get new ones.

  1. Go to the 2-Step Verification section of your Google Account.
  2. Select Show codes.
  3. Select Get new codes.

Is there a way to fix Diablo 3?

For that: Open the Blizzard client and select Diablo 3. Click on the “Options” icon in the top left corner and select “Settings”. Click on the “Game Settings” options. Check the “Launch the 32-bit client” option. Click on “Done” and re-launch the game. Check to see if it fixes the issue with the game.

Why are the Diablo 3 console servers offline?

Diablo® III Console game servers are not hosted by Blizzard. If you can’t connect to the Diablo III game servers, review the following: The Diablo III console servers may be offline. There may be an issue with your console’s internet connection. Troubleshoot your internet connection by following steps provided by Microsoft® or Sony®:

What causes Diablo III was unable to initialize D3d?

Click OK to retry ” error is encountered while trying to launch it and is caused due to an incompatibility with computers’ software. It might also be the result of an overclock on the monitor beyond its capability. What Causes the “Diablo III was unable to initialize D3D. Click OK to retry” Error?

Why is DVR not working on Diablo 3?

Game DVR: On Windows 10, some users reported that disabling the Game DVR got rid of the problem for them. Therefore, it is recommended that you refrain from enabling the Game DVR while playing this game because there might be compatibility issues between them.