How do I contact myki?

Online – myki feedback: submit feedback about myki. By phone: call 1800 800 007 or TTY 9619 2727 to submit feedback to the public transport call centre.

What is myki number?

You can register online, via the PTV app or call 1800 800 007 and registration is instant. You’ll need your 15-digit myki number to register. With a registered myki you can check your myki balance, top up, buy a myki, get notified when your myki is due to expire and more.

Is Melbourne public transport free today?

Your metropolitan train journey is free if you touch on and off before 7.15am on a weekday. Your journey won’t be free if your myki balance is negative.

Can I check my myki balance online?

Yes, you can check myki balance online. If you have registered your myki online, you can see your current balance and cost of recent trips. You will be able to see 6 months of transition details on your myki card online. Travel and transactions details typically appear online with 24 hours.

Does myki expire?

All myki smartcards expire after four years. A Mobile myki expires after two years. If your myki has expired, or is due to expire within 60 days, you’re entitled to an on-the-spot replacement. Your current balance will be transferred to the new myki, which you can use immediately.

How do I cancel myki card?

To delete your Myki account from the Desktop App, simply login to your app, go to the ‘Desktop App Settings’, select ‘Settings’, and press on ‘Delete Myki Account’.

Is myki safe?

Privacy and security. Myki ensures that your traffic is always encrypted between your devices and its servers. It also encrypts your passwords when it passes them from the client to the browser extension. All traffic to Myki servers is protected with SSL/TLS (HTTPS).

Does myki credit expire?

Can I use my Opal card in Melbourne?

With Opal, locals and visitors only need to get a card once to travel on trains, buses, Sydney Ferries and light rail,” the spokesperson said. It can also be used on some bus routes from Melbourne Airport.

How do I check myki balance?

See the cost of your recent trips and balance You can also request up to two years of travel and transaction history by calling 1800 800 007. You can also see your myki Money balance, myki Pass expiry and last 10 transactions on a myki machine, Quick Top Up or myki Check myki equipment.

How can I contact the PTV call centre?

At PTV Hubs our staff can use communication tools to help communicate with you. Tools include communication boards. Find more information at PTV Hubs and Communication Access. If you’re deaf, or have a hearing or speech impairment, you can use the National Relay Service to contact us.

Where can I get help with my PTV drive?

You need help with one of our products? Select your product below to browse our services or to get in contact with our customer support. PTV Balance & Epics PTV Drive&Arrive

Where can I find support for PTV navigator?

Select your product below to browse our services or to get in contact with our customer support. PTV Balance & Epics PTV Drive&Arrive PTV Map&Market PTV Navigator

Where do I go to contact PTC customer care?

Contact PTC Customer Care. A PTC.com Account is required to access many of our product resources and Support options. To create a new account or update your existing account visit PTC.com Accounts.