What happens when a buyer returns on eBay?

Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost. You’ll also be responsible for covering return shipping costs. If the item is returned used or damaged, you may qualify to issue a partial refund. See Partial refund guidelines.

Can you challenge a return on eBay?

You can appeal a decision at any time within 30 days of the case being closed. If you want to appeal the decision on a case, you’ll need to provide new, additional information, to back up your appeal. This can include things like: Tracking details showing the buyer received the item before the case was closed.

How do I get a guaranteed refund on eBay?

Follow these steps to get your refund.

1. Contact Your Seller. If an item hasn’t arrived or isn’t as. described, go to My eBay, select the. item in your purchase history, and.
2. Not resolved? Let us know. If you’ve talked to your seller and the.
3. We’ll get your money back. Fast. You can count on hearing from us within.

How do I do a partial refund on eBay?

How to offer a partial refund

1. Go to your Returns dashboard.
2. Select View return details beside the item.
3. Select Offer a partial refund and then Continue.
4. Enter the amount you wish to offer the buyer.
5. You can choose to add a message to the buyer.
6. Select Send offer.

Can I return something on eBay if it says no returns?

Even if you specify “no returns accepted,” under the eBay Money Back Guarantee, the buyer can still return an item if it doesn’t match the listing description.

Do I get eBay fees back after refund?

EBay Policy Refunding a buyer on eBay does not automatically get you back the money you paid in fees relating to the sale. The only way to get this money back is to open a case in eBay’s Resolution Center.

Can you dispute a return?

Generally, you’ll have two options when disputing a transaction: refund or chargeback. A refund comes directly from a merchant, while a chargeback comes from your card issuer. The first step in the dispute process should be to go directly to the merchant and request a refund.

Who pays for returns on eBay?

seller
Who pays for return postage? The seller pays for return postage if the item was damaged, faulty, or doesn’t match the listing description, or if they offer a free returns policy.

How do I get a refund on eBay if I never received an item?

Report an item that hasn’t arrived through My eBay

1. Go to Purchase history – opens in new window or tab.
2. Select More actions beside your item and then I didn’t receive it.
3. Tick the box beside I want a refund or I want the item.
4. You have the option of adding a message to the seller.
5. Select Send request.

Who pays for return shipping eBay?

Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description.

Do you get a refund when you return an item on eBay?

Here’s how the seller may respond: Accept your return request and offer a full refund – You’ll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Check the seller’s return policy in the listing to see who is responsible for return shipping costs.

What to do if you get the wrong item on eBay?

Use TAB key to navigate results. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you’ve changed your mind and want to return it, you can ask the seller if they’ll accept a return. To improve your help experience, please sign in to your account.

Is there a 14 day return policy on eBay?

You can offer 14-day returns in the following categories: Here’s how to set your returns rules: . Under Send a refund, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. Simply enter the amount you’re comfortable with.

How can I get my money back on eBay?

Create a list of items the rule applies to. Select the applicable selling categories. Give your rule a name and then select Save and turn on. Tip Even if you specify “no returns accepted”, under the eBay Money Back Guarantee the buyer can still return an item if it doesn’t match the listing description.