Users' questions

Can I still use my Neat scanner?

Can I still use my Neat scanner?

No, however you can continue to use your Neat software without a subscription with your Neat hardware, however it is not designed to work with third-party hardware. To use other manufacturer’s scanners, you must utilize our Cloud software.

How can I use Neat software without subscription?

If you have an existing Neat software subscription, simply login using your Neat credentials and select “Scan to Neat” as your destination. If you do not have an active Neat subscription, you can scan your documents directly to your computer–no subscription required for this functionality.

How do I scan a Neat file to my computer?

Click the Scan button. A Neat Scan window will open. Click the small down arrow next to Save To Neat and select Save to Computer.

Is the Neat scanner worth it?

The Neat scanner is a great device for a while, but for the cost of wasted time with it reading whether paper is detected or not, forget it. Tech support is non-existent and you cannot call on the phone. I have had mine almost 2 years. I have scanned maybe 500 pages, but let us say 1000.

What happened to Neat scanner?

The Neat Company, which made its name providing handheld scanners for scanning receipts, announced that it is getting rid of its signature scanners to focus solely on its software. The company will also continue to support warrantied product as well as supporting the drivers and connections of its branded scanners.

How do I get my Neat scanner to work?

NAPS2 (Windows)

  1. When you first open NAPS2, you’ll need to set up a profile for your Neat scanner by clicking Scan and selecting New Profile.
  2. Click the radio button for TWAIN Driver.
  3. Select Choose device and select your Neat scanner model.
  4. You can choose your settings if desired.
  5. You’re now ready to scan.

Is Neat obsolete?

Neat Desktop Is Being Discontinued Effective immediately, Neat will no longer continue developing feature enhancements, updates, and/or bug fixes for the versions of Neat desktop software listed below: Windows – Neat version 5.7 and all previous versions. Mac – Neat for Mac version 4.5 and all previous versions.

How much does a Neat cost?

The Neat Company Pricing

Name Price
Try Neat Free for 15 Days $0
Neat Complete $29 – $208/month
Neat Basic $13/month (billed annually)

What scanners work with Neat?

The following non-NeatReceipts scanners are compatible with the Neat software: Canon Pixma MP480, Canon Pixma MX310, Fujitsu ScanSnap S300M, Fujitsu ScanSnap S510M, Fujitsu ScanSnap S1100M, Fujitsu ScanSnap S1300M, Fujitsu ScanSnap S1500M and the HP Officejet J6480.

What scanners are Twain compatible?

TWAIN-compatible scanners include most of the scanners provided by the major scanner manufacturers, including the following scanner manufacturers:

  • AnyDoc Software, Inc.
  • Canon.
  • Eastman Kodak Company.
  • Fujitsu Computer Products of America.
  • JFL Peripheral Solutions, Inc.
  • Ricoh Corporation.
  • Avision Inc.
  • Epson, Inc.

Is neat desk still in business?

Neat Desktop Is Being Discontinued Here is what they say in their support note: Effective immediately, Neat will no longer continue developing feature enhancements, updates, and/or bug fixes for the versions of Neat desktop software listed below: Windows – Neat version 5.7 and all previous versions.

Can you use neat receipts without the software?

A lot of users wonder if they can still use their Neat scanner without the software. Absolutely. The Neat Receipts scanner software and drivers are separate from Neat Receipts itself. As long as you have the scanner drivers installed on your machine, the Neat scanner will work with other programs, like FileCenter Receipts.

Can you use a neat scanner without the cloud?

We understand that neither of the above options may work for you and so a third option allows you to continue to use your Neat scanner, but without both the retired software and the Cloud. To learn how to use your scanner without Neat software, please click here.

Can a neat scanner be used with naps2?

For Windows users, Neat suggests installing the free NAPS2 scanning software or using Windows Fax and Scan , while Mac users may work with Apple’s built-in Image Capture tool to scan items directly to your Mac without first going through Neat’s organizational software.

Do you need a neat subscription to scan documents?

If you have an existing Neat software subscription, simply login using your Neat credentials and select “Scan to Neat” as your destination. If you do not have an active Neat subscription, you can scan your documents directly to your computer–no subscription required for this functionality. Please click one of the links below to start the download.