How do I complain about Virgin Media Business?

Call us free on 0800 052 0800 and one of our dedicated complaints team will be happy to help. If we can’t settle your complaint during the first call we’ll agree a resolution with you and try to provide a plan of next steps with dates. You can also view our full code of practice for complaints.

How do I contact Virgin Media faults?

Priority fault repair: Just give our Customer Care team a call on 150 from your Virgin Media Phone or Mobile, or call 0345 454 1111.

How do I reset my virgin business router?

To reboot: press the button and hold it for less than five seconds. The router restarts, using your existing settings. To reset: press the button and hold it for more than ten seconds. All user-configured settings are deleted, and the router restarts using its factory default settings.

How do I talk to a manager at Virgin Media?

Virgin Media’s customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers.

How to report faults at Virgin Media Business?

Talk to someone at Virgin Media Business, report faults or view our online support services.

Why are my broadband speeds so slow with Virgin Media?

We know it’s frustrating when things go wrong and we’re working hard to resolve any issues. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance, please contact our Customer Care team. Virgin Media invests more than £1 billion a year in its ultrafast network.

How to get in touch with Virgin Media Business?

Talk to someone at Virgin Media Business, report faults or view our online support services. As you might have guessed already, we think it’s very important to keep in touch. Find a link to our help and support section here, and if you can’t find an answer there, our team of experts are on the end of the phone to help in any way they can.

How much does Virgin Media Business Broadband cost?

From £32 per month. We now offer two lightning-fast business broadband download speeds: up to 350Mbps or 500Mbps. Upload speeds start at 7Mbps and go up to 35Mbps. You can even customise your package to suit your business needs – adding extra options like phone lines, mobile handsets and all the latest applications.