What is legislation relating to working with customers?

Consumer protection Protecting consumers applies to those who are working in a retail role or selling goods and services to customers directly. There is legislation in place, in the form of the Sale of Goods Act 1979, that covers all goods that are bought from a company, rented or purchased in any way by a consumer.

What is the related legislation?

Relevant Legislation means any statute or regulations or the EC Treaty (or any directives or regulations made there under);

Can you think of any examples of sales and customer related legislation that affects customer service?

Examples of the legislation that would affect the delivery of customer service are: The Sale of Goods Act. The Consumer Protection Act. The Trade Descriptions Act.

Which is an example of legislation affecting the delivery of customer service?

Examples of the legislation that would affect the delivery of customer service are: The Sale of Goods Act The Consumer Protection Act The Trade Descriptions Act. Discuss the examples above.

How are sales and consumer-related legislation and regulations apply?

Under the Sale of Goods Act,goods must be as described, of satisfactory quality and fit for purpose. This means staff must ensure they have good product knowledge, describe the goods accordingly and sell goods to meet customer needs. Discuss the law and if learners can think of any examples it applies to.

How does equality legislation affect your customer service?

How equality legislation affects customer service Discuss the Equality Act and the fact it replaced the other Acts pulling them all together under the one Act. Discuss what it means and its effect on customer service and, in general, for organisations. Ask the group to complete the next scenario and discuss answers.

How does legislation affect the use and storage of customer information?

Level 2 Diploma in Customer Service How legislation affects the use and storage of customer information The eight principlescontd. 3. Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed. 4. Personal data shall be accurate and, where necessary, kept up to date. 5.

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