What is it BPM industry in the Philippines?

The Philippines’ IT BPM industry, or Information Technology and Business Process Management, has been one of the best employment and performance rates within the past 4 years. Filipinos hold a competitive advantage in English communication skills, strong customer service etiquette and Western culture familiarity.

Why Philippines remain as the top destination choice by the companies under it BPM industry?

In terms of service diversification, the Philippines remains as the top destination of choice for voice- based services while expanding its horizontal BPM services in areas such as finance and accounting, as well as vertical-focused solutions such as healthcare information services.

Why is Philippines successful in the IT BPM industry?

The global foothold of the Philippine IT-BPM industry is largely attributable to the strong skills of the Philippine labor force. In voice-based services, Filipinos hold competitive advantage in English communication skills, strong customer service orientation, and adaptability to consumers’ Western culture.

How big is the IT BPM industry in the Philippines?

The IT-BPM industry generated $26.3 billion in revenues in 2019 and provided jobs for 1.3 million of our countrymen.

What is the IT roadmap for the Philippines?

The Philippine IT-BPM Roadmap 2022 is all about accelerating the growth of the PH IT-BPM industry _ strengthening domain expertise and capabilities in the emerging sectors, leveraging advancements in technology and ensuring the Filipino talent is future ready.

How is the IT-BPM industry is changing?

As we see rapid innovations in the areas of digital transformation, artificial intelligence, big data and analytics and evolving delivery models, it is imperative that the IT-BPM Industry evolves with the changing demands of the market to remain competitive and maintain its position as a destination of choice for IT-BPM Services.

What are the recent activities of IT BPM in the Philippines?

Among its recent activities are: Human Resource Development. With funding from DOST-ICTO, an initial batch of 20 graduates was provided Lean Six Sigma training by IBPAP and UP National Engineering Center. In addition, IBPAP, AIM, and UP Open University are pushing for the creation of hubs for training IT-BPM talents nationwide.

Which is the global leader in IT-BPM?

Its global leadership in voice-based services as well as continuing improvements in non-voice and complex process outsourcing show the promising growth trajectory of the IT-BPM sector.