What is Attendant Console Cisco?

Cisco ® Unified Attendant Console Advanced (Figure 1) gives corporate operators and receptionists the tools they need to professionally handle incoming calls with ease. Its powerful call-queuing engine helps your operators easily manage a high call volume from a variety of sources.

What is the purpose of attendant console?

Imagicle Attendant Console is the operator console solution that simplifies and improves the handling of incoming and outgoing calls for all operators.

What is Cisco Unified Attendant Console advanced?

Cisco ® Unified Attendant Console Advanced (Figure 1) gives users the tools required to confidently, efficiently, and professionally tend to incoming calls. The customizable contact directory presents contact phone line (BLF), Cisco Jabber ®, and Skype for Business status.

How many servers are there in CUCM cluster?

20 servers
A cluster consists of one publisher and a total maximum of 20 servers (nodes) running various services, including TFTP, media resources, conferencing, and call processing. You can have a maximum of eight nodes for call processing (running the Cisco CallManager service).

What is Cisco Finesse?

The Cisco Finesse™ desktop is the next-generation agent and supervisor desktop for Cisco® Unified Contact Center Enterprise, providing easy access to the applications and information required by your customer service organization through a customizable web-based interface.

What is Cuac in Cisco?

Dispatch calls quickly with a personal touch Cisco Unified Attendant Consoles (UACs) can help you ensure that your teams handle all calls efficiently and professionally.

What is Cisco Cueac?

Cisco Unified Attendant Consoles (UACs) can help you ensure that your teams handle all calls efficiently and professionally. Cisco UACs pair with Cisco Unified IP Phones and are supported on Cisco Unified Communications Manager and Cisco Business Edition platforms.

How many call processing agents can be active in a CUCM cluster?

A CUCM cluster can have up to 20 servers in it.

What is the difference between CUCM publisher and subscriber?

The publisher verifies the subscriber’s authenticity and adds the subscriber’s IP address to its dynamic firewall (iptables). The subscriber is allowed to access the publisher database. The database content is replicated from the publisher to the subscriber.

How much does Cisco Finesse cost?

Gadgets for Cisco Finesse pricing starts at $199.00 as a flat rate, as a one-time payment. They do not have a free version. Gadgets for Cisco Finesse does not offer a free trial.

How do I log into finesse?

Sign In to the Finesse Desktop

1. Enter the following URL in the address bar of your browser:
2. In the ID field, enter your agent ID or username.
3. In the Password field, enter your password.
4. In the Extension field, enter the extension of your phone.
5. Click Sign In.

What is the Cisco Unified attendant console portfolio?

The Cisco Unified Attendant Console portfolio consists of two products: 1. Cisco Unified Attendant Console Standard Cisco Unified Attendant Console Advanced also offers an optional High Availability (HA) license. wish to make redundant. 08-22-2018 11:33 AM 08-22-2018 11:33 AM

What is the Cisco Unified Communication Manager Assistant console?

Cisco Unified Communication Manager Assistant Console This is an application designed as an additional feature to the Assistant’s that enables them to use all the Assistant phone features through the application (Assistant Console). The complete assistant phone is controlled via CUCM Assistant Console.

How to configure and troubleshoot Cisco IP Manager Assistant?

Navigate to the Related Links section > Manager Configuration > Go. Uncheck the Automatic Configuration check box and select the Phone device name for manager. Choose the assistant you want to associate with this manager.

What is the DN for Cisco IPMA assistant?

Cisco IPMA uses these proxy lines in order to attend the calls for manager from assistant’s phone. CTI Route Point should have the same Directory Number (DN) as that of manager or the superset of it. CTI Route Point and Assistant DN must be reachable by all phones and to each other as well.