How much do you get back on delay repay?

15-29 minutes you’re entitled to 25% of the cost of a single journey. 30-59 minutes you’re entitled to 50% of the cost of a single journey. 60-119 minutes you’re entitled to 100% of the cost of a single journey. 120+ minutes you’re entitled to 100% of the cost of a return journey (a full day’s travel)

How do I get a refund for a delayed train?

Check your train company’s website to find out if they offer Delay Repay (they might call it ‘delay compensation’. You’re legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late. a full refund if you arrive more than 1 hour late.

How long does automatic delay repay?

If you are eligible, you will receive an email within the first few days of your journey. It may then take around 3 working days for the money to credit to your account. We will repay compensation directly back on to your original method of payment.

Can you claim delay repay on an Anytime ticket?

What if I’m travelling on an open ticket and my train’s cancelled? Whether you’re travelling on an advance, off-peak or anytime ticket, if a train you’re due to travel on is cancelled or delayed and you decide not to travel, you can still get a refund. (The only exception is season tickets.)

Where can I get a delay repay form?

Collect a Delay Repay form from our stations and apply by post. If you have never made a claim online before, you will need to register. Having the information below to hand will make the process effortless and ensure you get the right amount of compensation. A scan, photo or screenshot of your ticket including the barcode if travelling by eTicket.

How does delay repay work for Great Northern?

Delay Repay is a national scheme train companies use to compensate passengers for delays or cancellations. You will find details of the scheme outlined in our Passenger’s Charter which is available at all our staffed stations or online on the Passenger’s Charter page.

How does delay repay work for train companies?

Delay Repay is a national scheme train companies use to compensate passengers for delays. You can claim compensation if you’re delayed by 15 minutes or more when you travel with us (except when delays are caused by planned engineering work). For more information, please visit our guide to Delay Repay

Is the automatic delay repay service still operational?

Following a period of downtime, our Automatic Delay Repay service is now operational again for customers booking Advance Purchase tickets via our app and website.