How do I contact PALS NHS?

If the relevant staff member is unable to help resolve your concern, then please contact the PALS Team to book an appointment with a team member, via one of the following methods: call us on 0121 371 4400. e-mail us at [email protected]. complete our online form (see below)

Can pals help with GP complaints?

If your complaint is about a GPs surgery, ask to speak to the practice manager. Any member of staff should be able to tell you how to contact the right person to talk to, or in the case of a hospital, you can find out from the Patient Advice and Liaison Service (PALS).

Who do I complain to about pals?

You should complain to the person or organisation providing the service first, such as the GP, dentist, hospital or pharmacist. Or you can complain to the commissioner of that service, either NHS England or the area clinical commissioning group (CCG).

How do I complain to Sunderland Royal hospital?

Advice and complaints

1. Advice and Complaints Service. B Floor. Sunderland Royal Hospital. Kayll Road. Sunderland SR4 7TP.
2. Email: [email protected].
3. Telephone: 0191 569 9855 or Freephone 08005876513.
4. Opening times: Monday-Friday 8:30am – 5pm.

What to do if you have a complaint about South Tyneside NHS?

If this is not possible, you may wish to discuss this with the Advice and Complaints Services Manager or Customer Services Manager who will be happy to provide advice and guidance to support your complaint. All contacts to our Advice and Complaints Service are documented and held in accordance with data protection laws.

Is the Pals team part of the NHS?

In some NHS organisations, PALS staff are part of another department, for example, customer services or patient experience team. It is important to note that PALS does not investigate complaints but will provide informal support in resolving a query or concern.

How to contact South Tyneside and Sunderland NHS?

You can send us a private message on Facebook or Twitter. If we can resolve things there and then we will, but we may need to direct you to our Help and Advice Service for more complex issues.

Is the Patient Advice and liaison service ( pals ) free?

This is where the Patient Advice and Liaison Service (PALS) can help. PALS provide a free, confidential advice and support service.

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