Does Help Desk pay well?

How much does a Help Desk Support make in California? The average Help Desk Support salary in California is $60,531 as of August 27, 2021, but the range typically falls between $54,081 and $68,484.

How much does a help desk worker make?

According to AbsoluteIT, IT helpdesk/support technicians in the: lowest-paid group earn an average of $46,000. middle pay range earn an average of $55,000. highest-paid group earn an average of $65,000 a year.

How much does a Tier 1 help desk make?

Help Desk Tier 1 Specialist Salary

WHAT IS IT help desk job description?

Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.

Is IT support a good career?

For people who might lack the technical skills needed for more advanced roles, tech support can be a great entry point to a career with a fast-growing company in Austin. Workers in tech support gain invaluable skills about the product and user experience that often lead to fast-track promotions.

What is Level 1 and Level 2 IT support?

Level 1 involves simple customer requests that require limited IT support, Level 2 escalates into more in-depth problems, and Level 3 utilizes subject matter experts that can figure out the toughest customer needs.

What is 1st 2nd and 3rd level support?

The first line of support provides basic / common assistance; for more complex tasks, there is the second line of support; and for external services or highly technology-specific issues, there is the third line of support.

What is Level 2 help desk support?

Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). They handle escalated issues that Level 1 support is not equipped to handle.

What does a Help Desk Tier 1 do?

Tier 1: This is the organization’s “first line of defense,”. Tier 1 support staff are usually solving basic issues like password resets or user problems. Tier 2: When a customer issue is beyond the skill of the Tier 1 staff to resolve, the issue escalates to Tier 2.

What do I need to know for a help desk job?

10 Qualities Every Help Desk Technician Should Have

• Installing new technologies and teaching end users how to operate them.
• Providing remote technical support via internet or phone.
• Backing up and restoring files.
• Maintaining operating systems by repairing hardware and configuring software.

Is tech support a dead end job?

Yeah, tech support is a dead end, but you have to get initial experience somewhere.