Can you give an example of when you have provided excellent customer service?

I ran from tables to kitchen and back, having a great system in my work, always serving guests in an order in which they arrived to the place, minimizing the waiting times. Many customers appreciated my effort, tipping me generously. And while I enjoyed their recognition, I also knew I had to change my place of work.

How would you describe a time you provided excellent customer service answer?

I patiently walk customer through basics steps and it was that the remote wasn’t on correct setting , customer was really happy. I even helped them to their car because to me, going above and beyond for my customers is what’s important. I helped them every single time they came back in, and gladly.

How do you provide excellent customer service?

11 ways to provide great customer service

1. Be friendly. The most important rule in providing excellent customer service is to be friendly.
2. Respond promptly.
3. Know your product or service.
4. Listen to your customers.
5. Say thank you.
6. Get to know your customers.
7. Ask for feedback.
8. Use the feedback you receive.

What is an example of excellent customer service?

Good customer service examples JetBlue – Thanks frequent customers with small gestures. Tesla – Meet your customers where they’re at. Adobe – Respond to customer service complaints before they happen. Trader Joe’s – Help those in time of need.

What are 3 important qualities of customer service?

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.

What is excellent customer service?

Excellent customer service means going beyond meeting your customer’s basic needs. It involves much more than providing support in a timely and pleasant manner. More importantly, it means doing everything possible so your customers are not merely satisfied. They’re actually happy with your products and services.

What are your strengths?

Some examples of strengths you might mention include: Enthusiasm. Trustworthiness. Creativity.

What are the 4 principles of customer service?

The 4 Principles of Exceptional Customer Experience

• Being Where Our Customers Are. The first driving principle is providing contextual in-product help whenever possible.
• Making It Easy to Find Answers Fast.
• Consistency and Compassion.
• Closing the Loop.

What are the 7 qualities of good customer service?

21 key customer service skills

• Problem solving skills. Customers do not always self-diagnose their issues correctly.
• Patience. Patience is crucial for customer service professionals.
• Attentiveness.
• Emotional intelligence.
• Clear communication skills.
• Writing skills.
• Creativity and resourcefullness.
• Persuasion skills.

How do you deliver quality service?

10 ways to deliver great customer service

1. Know your product.
2. Maintain a positive attitude.
3. Creatively problem-solve.
4. Respond quickly.
5. Personalize your service.
6. Help customers help themselves.
7. Focus support on the customer.
8. Actively listen.

What are the weaknesses?

Here are a few examples of the best weaknesses to mention in an interview:

1. I focus too much on the details.
2. I have a hard time letting go of a project.
3. I have trouble saying “no.”
4. I get impatient when projects run beyond the deadline.
5. I could use more experience in…
6. I sometimes lack confidence.

What are your skills?

What are my skills?

• Time management.
• Taking initiative.
• Resourceful.
• Creative.
• Problem solving.
• Building relationships.
• Verbal communication.
• Developing a plan.

When did you deliver an excellent customer service?

Tell me about a time you delivered an excellent customer service. Customer service is everything.

How to give an example of excellent customer service?

1. Give me an example of how you delivered excellent customer service at your last position. The interviewer wants to know that your definition of excellent customer service exceeds minimal expectations. You could talk about a time when you calmed an upset customer or went above the expectations of your role to make a customer want to return.

What do you need to know about customer service?

“In my previous role as a Service Station Manager, I ensured the delivery of excellent customer service by training my team to be positive-minded and encouraging to everyone around them. Customers can tell when someone wants to help them versus being forced to because it’s their job.

When do you go above and beyond in customer service?

Customer service is everythingin today’s competitive business landscape. It’s not enough anymore to satisfythe expectations of the customers. Employers expect us to go above and beyond with our service, to surprise the customer (in good means, of course), and to ensure we did everything to turn them into a returning customer.