What are the job duties for a 911 dispatcher?

Gathering and recording important information from callers to determine name, location, nature of emergency, and necessary response. Monitoring computer systems to determine and dispatch appropriate units that are available. Relaying necessary emergency information to appropriate sites, personnel, and agencies.

What are the duties and responsibilities of a dispatcher?

Dispatcher duties and responsibilities

• Receive and answer emergency and non-emergency calls.
• Record all the calls.
• Proactively address problems and suggest solutions.
• Receive and dispatch orders.
• Assess situation and prioritize calls.
• Oversee the route of field units and track delivery status of products.

What skills do I need to be a 911 dispatcher?

10 dispatcher skills

• Decision-making. Dispatchers should have good judgment skills and the ability to make decisions quickly.
• Communication.
• Compassion.
• Multitasking.
• Teamwork.
• Emotional control.
• Technological skills.
• Organization.

Why to become a 911 dispatcher?

There are numerous reasons why someone would be a 911 dispatcher, even though the position requires a level of commitment and empathy to handle a potentially stressful job. 911 dispatching is a demanding job. It requires rotating shifts, and individuals may be consistently calling under extreme stress (life or death).

What is a typical shift for a 911 dispatcher?

911 Dispatcher Typical Work Schedule. Most dispatchers work 8- to 12-hour shifts , but some agencies require even longer ones. Overtime is common in this occupation. Because emergencies can happen at any time, dispatchers are often required to work some shifts on evenings, weekends, and holidays.

How long to become a 911 dispatcher?

Once hired, 911 dispatchers should expect to be in training for up to 18 months as they learn how to use their agency’s emergency communications systems to respond to calls quickly and effectively.

What is the job descrption of a 911 dispatcher?

– Keeps callers on the line when necessary. – Advises callers on proper course of actions, calms down, and documents their condition until emergency units arrive.