What are self service tools?

Self-service BI is a term for business intelligence (BI) tools aimed at business users, instead of the IT department. These tools help analysts explore databases through visual interfaces, instead of SQL queries and custom scripts.

What is a self service in marketing?

Self-service means offering customers and employees tools and information so they can find answers to their questions and have a better experience with a product or service.

What are service marketing tools?

Connecting with and gaining your audience’s trust makes social networking an effective marketing tool when you attract followers who need your services. Social networking also acts as a referral source, so use your Facebook or Twitter posts to engage followers and make them want to share your page with others.

Which is the best tool for self service?

ProProfs knowledge base is a versatile self-service tool for companies that want to provide customers with round-the-clock self-service.

What do you mean by customer self service?

And it’s called customer self-service. What is customer self-service? Self-service allows you to provide online support to your customers without requiring any interaction with a representative from your company. The most common types of customer self-service include FAQs, knowledge base and online discussion forums.

What’s the best way to promote self service?

A great way to encourage the utilization of self-service platforms is by directing customers to the portal whenever they seek help. For instance, you can encourage your service staff to direct customers to your self-help knowledge base by sharing with them links to articles that address their queries whenever they reach out for help.

What should be included in a customer self service portal?

Once your customers find the way to your self-service portal, make sure that the self-service portal is easy to use. Sounds obvious, right? Thanks to Google, Ebay and Amazon, the search field is one of the most commonly used features on the web. Therefore, your customer self-service portal should include an easy-to-use search field.