Is Passport Office run by TCS?

TCS bagged the project to operate passport seva kendras in 2008. The project was launched under the public-private-partnership (PPP) model. “Currently there are 93 passport seva kendras in 79 cities helping the MEA to deliver passports in a simple, reliable, efficient, and transparent manner.

What is TCS passport?

Today, the Passport Seva Project (PSP), implemented by TCS in a public-private partnership mode, services more than 130,000 citizens every single day through various Passport Seva Kendra (PSK) citizen touchpoints. Transparent, seamless.

Who runs Passport Seva Kendra?

The Ministry of External Affairs (MEA)
The Ministry of External Affairs (MEA) is responsible for issuance of Passports to Indian Citizens through a network of 36 Passport offices across the Country and 190 Indian Missions and Posts abroad.

What is the official website for passport?

www.passportindia.gov.in
The official website of the Ministry of External Affairs, Government of India, for applying Passport services is www.passportindia.gov.in. Alternatively, applicants may also use the official mobile App mPassport Seva which can be downloaded from Android and iOS application stores.

How does TCS help in passport issuance in India?

Traditional manual processes led to inefficiency and made passport service delivery prone to errors. TCS provides scalable technology platform for transparent and efficient passport services. Supporting India’s National e-Governance Plan, TCS helped the Ministry reimagine their existing system and transform passport services.

How does TCS recover its cost per passport?

TCS would recover its cost through Service Charge per passport based on volumes and subject to 27 stringent service delivery levels. These service delivery levels encompass various parameters such as external and internal efficiency; external, internal and technical effectiveness; environment and ambience and customer relations.

Is the Passport Seva agreement with TCS valid?

The Agreement with TCS to operate and maintain the Passport Seva System is valid till 11th June 2018 with provision for its renewal for further two years. The Government, therefore, is in no position at present to indicate any future course of action as regards renewal or cancellation of the Agreement.

Who is the service provider of Passport Seva?

Tata Consultancy Services (TCS) were selected as Service Provider in May 2008 for implementation of Passport Seva Project. A Master Service Agreement (MSA) was signed by the MEA with TCS on 13th October 2008. TCS would recover its cost through Service Charge per passport based on volumes and subject to 27 stringent service delivery levels.