How do I return something to Zappos?

Returns

1. Go to the website and click on My Account in the upper right hand corner.
2. Log in to your account using your email address and password.
3. Click on the order number of the merchandise you wish to return.
4. Check the box to the left of the item(s) you wish to return and click on the Return Checked Item box.

Is Zappos return shipping free?

Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from Zappos, you can return your qualifying item(s) for a full refund within 365 days of purchase – no catches or exceptions!

Can I return shoes to Zappos if I wore them?

Shoes purchased and worn during the Program must be returned within 30 days of the purchase date in accordance with the return instructions received by the purchaser via email after the purchase date. Unworn Shoes remain subject to Zappos’ standard return policy.

How do I return a package I ordered online?

Pack your product in a secure and proper fashion. If you no longer have the original box, then use a sturdy box and remember to fill it with packing bubbles or newspaper to protect the content. Attach your return label to the package and ship it off back to the seller.

What happened to Zappos free overnight shipping?

Zappos has dropped its free guaranteed overnight shipping and price-matching initiatives. “Regarding our decision to stop advertising and promoting free overnight shipping on Zappos, it’s actually simply just that: a decision to stop advertising and promoting it, not a decision to actually stop doing it,” Hsieh wrote.

Did Zappos get rid of overnight shipping?

Zappos, the e-commerce destination we relied on (for years) for all last-minute please-help-me-I-need-shoes emergencies, has quietly changed its shipping policy in a devastating fashion. Remember that lovely, free overnight shipping you trusted as much as your Honda Civic? It’s gone!

Is there a limit to Zappos returns?

They put no limit on what you can buy and return.

Do you have to return items in original packaging?

You don’t have to return the item in its original packaging, but you do need to make sure it’s packaged in a way that means it doesn’t get damaged. Sellers can ask you to pay if something gets damaged because it wasn’t packaged properly.

Can I return an item without the box?

You may ask consumers to return goods with the original packaging, but you cannot insist on this.” That seems pretty clear – you can’t insist on returns with original packaging, but you can certainly ask nicely.

Does Jeff Bezos own Zappos?

In 2009, Zappos was bought by Amazon (whose founder and CEO, Jeff Bezos, owns The Washington Post) for $1.2 billion. “Your curiosity, vision, and relentless focus on customers leave an indelible mark,” Bezos wrote on Instagram.

How do you return an order to Zappos?

You can use the original Zappos.com box your order came in or any plain, unmarked cardboard box to ship your return. If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them. Add the item(s) you’re returning and any printouts required from Steps One and Two above.

What to do if you don’t have the original packaging for Zappos?

If there are extreme circumstances and you don’t have the original packaging, we will allow it as a one-time courtesy. If you do not have the original packaging for your return item(s), you’ll need to print the Return Request Confirmation email (see #7 in Step One) and include it INSIDE of your return shipping box.

Where do I drop off my Zappos package?

Seal the box and attach/tape your UPS return label to the shipping box. Take your package to The UPS Store, UPS Customer Center, UPS Alliances, or an Authorized Shipping Outlet near you. Find Your Closest UPS Location and select Drop Off.

How does the 30 day runlimited guarantee work at Zappos?

Because of this, Zappos recently instituted the 30 Day Runlimited Guarantee. This guarantee lets you buy a pair of running shoes, run in them for 30 days, and return them for any reason. What Happens If I Lost My Packing Slip? No worries, just login to your Zappos account and follow the return instructions. Does Zappos Track My Return History?