How do I contact TFL by email?
How do I contact TFL by email?
Email your query via: https://tfl.gov.uk/help-and-contact/ If you need urgent assistance from Transport for London, you can also call the 24-hour travel information helpline 0343 222 1234 (service and network charges may apply)
What is TFL email address?
[email protected]
We provide a separate email address ([email protected]) that allows us to quickly identify and respond to enquiries and complaints from disabled customers.
Is TFL customer service number free?
0343 222 1234
Transport for London/Customer service
Can I sue TFL?
If you have been injured while on a Transport for London service, if you believe negligence is the cause you may be eligible to make a TFL accident claim for compensation. If you were injured while using any of TFL’s transport services, you may have legal grounds for filing a TFL accident claim.
How long do TfL refunds take?
Transport for London (TfL) aims to provide refunds within 10 working days. There are instances, such as complex claims or a large volume of claims arriving at once, when this is not always possible. In such instances, TfL redirects resources to try to ensure it does provide refunds within 10 working days.
How do I complain about TfL staff?
Taking your complaint further
- Online: Visit the London TravelWatch website.
- Phone: 020 3176 2999 (09:00-17:00, Monday to Friday)
- Address: London TravelWatch. Europoint. 5-11 Lavington Street. London SE1 0NZ.
Why did TfL charge me 10p?
When you use your Starling card on London Underground, rail or bus services, TfL will perform a card check, which will result in a £0.10 pre-authorisation charge. The charge is rectified a fews days later when the sum of your fares – up to a cap – has been calculated.
How do I contact TfL for refund?
Claim a refund online If you’re claiming a refund for a delay on TfL Rail and can’t see your station in the list, call us on 0343 222 1234.
How can I contact TfL?
How do I claim my TfL refund?
Claim a refund online If the delay happened in the last 28 days and you were delayed for 30 minutes or more, you can claim a refund with contactless and Oyster account. Or create an account. If you’re claiming a refund for a delay on TfL Rail and can’t see your station in the list, call us on 0343 222 1234.
Is there an ombudsman for TfL?
The Local Government Ombudsman (LGO) provides a free, independent service for complaints about many public authorities, including Transport for London. The LGO can investigate complaints about streets and traffic. These bodies do not normally deal with appeals relating to: Taxi and private hire drivers.
What is the maximum TfL charge per day?
Your journey time We set maximum times for all pay as you go journeys on the Tube, DLR, London Overground, TfL Rail and National Rail services. If you spend longer than the maximum journey time, you could be charged two maximum fares. A single maximum fare is: up to £8.60 in Zones 1-9.
Where can I make a complaint about TfL?
Post TfL Customer Services, 4th Floor, 14 Pier Walk, London, SE10 0ES Transport for London Complaints Handling Procedure 2 Phone We offer a local rate and easy to remember phone number that is included in a majority of call packages for landline and mobile providers. The Customer Services team is available 24 hours a day.
Where can I complain about public transport in London?
The LGO considers complaints about streets and traffic London TravelWatch London TravelWatch is the official watchdog organisation which represents the interests of public transport users in and around the capital. It is independent of TfL and can help with complaints about public transport in London. Online: Visit the London TravelWatch website
What is the phone number for TfL customer services?
If you need further help, contact Customer services on 0343 222 3333 (08:00-20:00 Monday to Friday and 09:00-15:00 Saturday). ( TfL call charges)
Is the Local Government Ombudsman independent of TfL?
It is independent of TfL and can help with complaints about public transport in London. The Local Government Ombudsman (LGO) provides a free, independent service for complaints about many public authorities, including Transport for London.