Why is my Xfinity phone service not working?

Log into the Xfinity My Account app on your Apple or Android device, and tap the Voice icon at the bottom of the screen. Tap Troubleshoot. Select the service issue that you are currently experiencing. The connection status of your Xfinity Voice modem will be checked, which may take a few seconds.

How do I reset my Comcast phone line?

Basic troubleshooting

1. Find the reset button on the back of the unit.
2. Use a pen or any pointed, non-metallic object to press the reset button until you see the lights on the front of the unit go off.
3. Release the reset button and wait for the unit to fully restart (this may take up to five minutes).

How do I talk to an agent at Comcast?

Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information.

What to do if you dont have dial tone with your Xfinity phone?

Try to plug a working corded phone into different jacks to find out if the issue is isolated to one phone or jack. Plug the phone directly into your Xfinity Voice modem to determine if the issue may be related to the wiring inside your home.

How to troubleshoot your Xfinity Voice line?

Restarting your modem should take about five minutes. The My Account app will send a restart signal to your modem. Once the restart signal has been sent, please wait about five minutes for the modem to light up again. Then, check if you can hear a dial tone on your Xfinity Voice line. If this fixed your issue, tap Yes.

How to forward a phone call on Xfinity?

1 Dial *72 if you want all calls to automatically forward. Dial *71 if you only want unanswered calls to forward. 2 Dial the 10-digit phone number (including area code) where you want your calls to be forwarded. For example, you’d dial *72-111-222-3333. 3 Press the Call button and wait for a confirmation tone and message. 4 End the call.

What do you need to know about Comcast Xfinity?

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