What does Microsoft Premier support include?

Microsoft Premier Support Benefits Include Dedicated Support with Hands-On Assistance, Training and Tools Tailored to Your Business Unique Business Needs. An assigned Technical Account Manager serves as a single point of contact at Microsoft for driving proactive and reactive support for your Microsoft solutions.

What is the response time for severity B on the professional direct support plan?

Reduce risk, improve system reliability.

What is severity ticket?

Support tickets are categorized according to a severity or business impact scale. Severity 1 (highest) business impact requests that require an immediate response or direct help of technical support specialists may be processed out of turn.

What will be the maximum response time for the initial response to the support ticket?

Those at the highest tier, Performance, saw initial response time service level agreements (SLAs) drop from one hour to 30 minutes for “critical” cases only, while the standard ticket wait times doubled to 4 hours.

Is Microsoft Premier support still available?

Microsoft Premier Support is no longer available for direct customers, the only option for Microsoft Support to direct customers is Unified Support from Microsoft.

What is Microsoft Premier?

Premier Support for Enterprise offers end-to-end managed support for customers across the spectrum of Microsoft products and services. Tailored to your business priorities, Premier Support for Enterprise helps you realize value on your software investments by minimizing risk and reducing downtime.

What are the levels of severity?

Incident severity levels are a measurement of the impact an incident has on the business.

What is a severity 1 issue?

Critical (Severity 1) – Critical production issue that severely impacts your use of the service. The situation halts your business operations and no procedural workaround exists. • Service is down or unavailable.

What are the 4 levels of severity?

There are 4 Severity levels ranging from 1 to 4.

• Level 1 – Critical Impact/System Down. Complete system outage.
• Level 2 – Significant Impact/Severe downgrade of services.
• Level 3 –Minor impact/Most of the system is functioning properly.
• Level 4 – Low Impact/Informational.

How do I access Microsoft Premier Support?

Navigate to https://premier.microsoft.com and sign in with your Microsoft Access ID email credentials associated from invitation email.

1. Enter the Microsoft Account Windows Live ID that you associated with your Services Hub account.
2. Confirm you have access to a Workspace to open cases.

Is Microsoft Premier Support still available?

How do I open a ticket with Microsoft Premier Support?

What are the benefits of Microsoft services premier support?

Microsoft Dynamics customers who enroll in Microsoft Services Premier Support have access to complete, end-to-end vendor services for the entire Microsoft environment—from databases and desktops to servers and business applications.

What are the severity of Microsoft support plans?

1 Maximum severity for Developer support is Severity C. Severities A and B are not available with the Developer support plan. 2 Based on 24×7 in English for Severity A and B and in Japanese for severity A. For other languages and severities, local language support provided during local business hours.

Is there a maximum severity for developer support?

For a Severity C incident, Microsoft will contact you during business hours only. You also ensure that Microsoft has your accurate contact information. 1 Maximum severity for Developer support is Severity C. Severities A and B are not available with the Developer support plan.

What does severity C mean in Microsoft support?

When you select Severity C you confirm that the issue has minimum impact to your business with minor impediment of service. For a Severity C incident, Microsoft will contact you during business hours only. You also ensure that Microsoft has your accurate contact information.