Users' questions

What are the problems with Sleep Number beds?

What are the problems with Sleep Number beds?

What are the common complaints about the Sleep Number mattresses? There are a number of complaints about the mattress, but the top five we found were poor customer service, price of the mattress, breakdowns and malfunctions, comfort and what is called “trench affect.” This is when the bed sags in the middle.

Does Sleep Number do service calls?

Sleep Number customer service and Sleep Professionals are here to help through call, chat, or email with all your mattress questions and needs.

Does Sleep Number have a money back guarantee?

Once your authorized return has been completely received by us in a good and sanitary condition, we will reimburse the purchase price of the items being returned less any return shipping/delivery fees. Unauthorized returns will be destroyed with no refund or credit given.

What is the lifespan of a Sleep Number bed?

For reference, the average mattress lifespan is 6-8 years. The expected lifespan of a Performance series mattress from Sleep Number is about seven to eight years, which is slightly below-average for airbed models. Foam degradation and/or leaky chambers are the two most common issues.

Why does my sleep number bed sag in the middle?

Bed sagging can occur in Sleep Number ® Beds when the air chambers are not supported properly on all four sides. FACT; Sleep Number® Bed air chambers require firm support on all four sides in order to raise and lower your body to your desired comfort level.

Why is my sleep number bed not adjusting?

Check both sides of the bed in the SleepIQ app. Each sleeper can choose to turn Responsive Air on or off for their side of the bed. If you have a FlexFit adjustable base, keep in mind Responsive Air will not make adjustments when the head or foot of your FlexFit adjustable base is elevated above the snore position.

Why is my sleep number bed so uncomfortable?

If you’re still not comfortable you can try changing your setting by 5-10 and leaving it there for a few nights. Adjusting a little at a time can help you find the perfect combination of support and pressure relief. You might also need a new pillow. Our pillow quiz can help you choose the right pillow.

How often should you replace a sleep number bed?

every 8-10 years
SLEEP WITH PEACE OF MIND Ordinary mattresses tend to need replacing every 8-10 years, but the Sleep Number 360® smart bed is designed to last 15 years or more. Sleep with confidence, as any warranted repair or replacement is also fully covered the first year, then prorated based on your purchase date.

Why is my Sleep Number bed not adjusting?

Why does my sleep number bed remote says error?

Overview. An E1 remote connectivity error usually means your bed isn’t getting power or the remote is out of range of the bed. Your bed could be unplugged or there could be a problem with your outlet.

Does it take time to get used to Sleep Number bed?

It can take time to get used to your new bed; this is why we give you a 100 night in-home trial on your new mattress. We want you to have enough time to feel the full benefits of a better night’s sleep. If you’re still not comfortable after 30 nights, please call us, so we can offer support.


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