How do I contact Optus support?

If you have a question or need help with your Optus service, you can contact us through one of the options below….What can we help you with?

1. 1300 417 220. Mon – Fri: 8am – 9pm.
2. 133 937. Mon – Fri: 8am – 8pm.
3. 133 937. 8am – 8pm, 7 days a week.
4. 1300 555 241. Mon – Fri: 8am – 7pm (AEST)

How do I fix Optus home wireless broadband?

Home Internet & nbn Switch your device off (do not select restart), wait 30 seconds and turn it on again. If you’re using an external USB modem / dongle: Close your Optus Mobile Broadband Connection manager application and any other open applications. Eject and remove your USB modem / dongle from your computers USB …

How do I contact Optus NBN?

Call 1300 652 080 to speak with an Optus nbn expert.

Why is my Optus Internet not working?

Reset the connection: Turn your modem and your computer off and leave them off for 60 seconds. Turn both devices back on and allow a few minutes for them to reconnect.

What’s Optus customer service number?

1800 555 937
Transform the way you service customers Ask us how on 1800 555 937.

Where can I complain to Optus?

Optus complaint contacts like Phone, email and support form

• Complaint via Phone number : 133 937.
• The Complaint via Email : [email protected].
• Complaint via Support Form : Optus Support Form.
• Optus complaint website : www.optus.com.au.
• Tweet: @Optus.
• Corporate Head Office address.

How can I speed up my Optus broadband?

If available, try connecting a different device (e.g. phone, computer) to your modem to check if the issue is specific to one of your devices. Ensure all other devices are disconnected from the modem when attempting this step. Having multiple devices connected to the modem at once can further slow your speeds.

Why is my home internet not working?

There are a lot of possible reasons for why your internet isn’t working. Your router or modem may be out of date, your DNS cache or IP address may be experiencing a glitch, or your internet service provider could be experiencing outages in your area. The problem could be as simple as a faulty Ethernet cable.

Does Optus have a call Centre in Australia?

“Optus has customer contact centres in Adelaide, Melbourne, Sydney, India and Philippines that manage both telephone and online customer queries. As a multicultural country, even when customers speak to an Australian agent they sometimes may believe they are speaking to someone overseas.

Can I call Optus for free?

Ask us how on 1800 555 937.

Why is my Optus WIFI modem not working?

Re: Optus modem Wi-Fi light not working Unplug everything exept for the power, Hold down the reset button for about 10 seconds then let go. Do not plug anything back in. Wait until the modem is fully rebooted and see if the WIFI light is turn on. If yes then start connecting other cables.

Where can I get help with my Optus broadband?

You can also find troubleshooting steps for any issues you might be experiencing with speeds or dropouts. Looking for help with your Optus Mobile Broadband service? Follow the link below for help testing your internet speed, connecting your WiFi, troubleshooting dropouts, and more.

How does Optus 5G work for home internet?

Optus 5G internet uses our next-gen 5G mobile network to bring internet to your home or office. Connects automatically to the Optus 4G/LTE Network as a backup. Ensuring you stay online when you need it.

What is the customer service number for Optus TV?

During peak hours between 9 am and 12 pm, customers can be expected to possibly wait when attempting to reach an operator. For residential tech support with mobile phones, NBN, and home phone issues contact 131 344, which is available 24/7, 365 days out of the year. TV tech support can be reached by the Optus general support number 133 397.

Are there any problems with Optus NBN service?

If you’re having any trouble with your nbn, check out our troubleshooting steps. Have a 5G Home Internet service with Optus? Find info about speeds, how to set up your modem for the best signal, and more, by following the link below.