Users' questions

How do I contact Netspend?

How do I contact Netspend?

1-86-NETSPEND between 8AM – 10PM CST Monday through Friday and 8AM – 8PM CST Saturday and Sunday.

How do I access my Netspend account?

If you want to use the Netspend phone system, you can call 1-866-387-7363. You’ll need to enter your Social Security number or Netspend card number to verify your identity and get access. Follow the prompts to manage your account or get live support.

How do I email Netspend?

Email us at [email protected].

What do I do if my Netspend account is locked?

The fastest way to get your Netspend account unlocked is to contact their customer service via phone (1-866-387-7363) or email ([email protected]). You may also reach out to Netspend customer support via their social networking pages on Facebook, Twitter, and Instagram.

How do I speak to someone at MetaBank?

Call us at 866.550. 6382. Email us: [email protected].

How do I report a lost netspend card?

If your card is lost or stolen, call us immediately at 1-86-NETSPEND (1-866-387-7363) so we can make sure that anyone who finds your card can’t use it. You can also sign into your Online Account Center and report your card lost or stolen under the Help tab.

Why did I receive a MetaBank Netspend card?

The simple answer is because it’s fast. The IRS says it’s sending out prepaid debit cards “to speed delivery of the payments to reach as many people as soon as possible.” These cards are sponsored by the Bureau of the Fiscal Service.

Why would Netspend closed my account?

NetSpend: Due to a bank request. The only reason we close an account is due to a bank request.

How do I report a lost NetSpend card?

Why did I receive a MetaBank NetSpend card?

Why would NetSpend closed my account?

How do you unfreeze a NetSpend card?

To unblock your Netspend card, contact their customer service via phone at 1-866-387-7363 or by email at [email protected]. You may also reach out to Netspend customer support via their social networking pages on Facebook, Twitter, and Instagram.


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