Users' questions

Can I upgrade my tariff on O2?

Can I upgrade my tariff on O2?

Yes, you can upgrade anytime once you’ve reached the end of your current contract. You’ll go into arrears, which could affect your credit rating, but we can offer repayment plans if you’re in financial difficulties. Call us on 0800 028 0202.

How do I change my tariff on O2?

You can switch between Simply Pay As You Go and our other tariffs once a month by:

  1. Texting your new tariff code free to 21300.
  2. Calling 2202 free from your mobile.
  3. Visiting My O2.

Can I change my 02 tariff online?

This is the home screen of the My O2 app. To change your tariff, scroll down and choose View or change your tariff.

How many business customers does O2 have?

O2 is the second-largest mobile network operator in the United Kingdom, with 27.2 million subscribers as of May 2021, followed by Vodafone and Three.

How often can I Change my O2 data tariff?

Flex your data monthly. All of our new O2 Refresh tariffs bought on or after 22 March 2018 are flexible. This means you can change your airtime tariff up or down, once a month. Once you’ve had your new device for 30 days, you’ll be able to move between the other tariffs that were available on your phone when you bought it.

What are the benefits of O2 SIM only tariff?

You’ll also get extra benefits, like flexing your data once a month, connecting for free at O2 Wifi hotspots, and enjoying daily offers with Priority. Why choose a sim only tariff? Choose how much data you want, from 500MB to 50GB. And increase or decrease it every 30 days.

Where can I get the O2 Refresh offer?

The Offer is available for Eligible Customers in O2 Shops and Customer Services over the phone or via webchat. You must sign up to an O2 Refresh tariff where the combined Device Plan and Airtime Plan is equivalent to, or of higher value than, your current handset base tariff, excluding any bolt-ons or additional services.

How often can I increase my data allowance on O2?

Choose how much data you want, from 4GB to Unlimited. And increase or decrease it every 30 days. You’ll know when your data’s running low, with alerts once you’ve used 80% and 100% of your allowance. Stay flexible with a rolling 30-day contract, or sign up to a 12-month contract to get the lowest price.