What is included in Oracle support?

Oracle Premier Support delivers comprehensive maintenance, features, and functionality for Oracle products including Oracle E-Business Suite, Hyperion, JD Edwards EnterpriseOne, PeopleSoft, Siebel CRM, Oracle Database, software, systems, and storage products.

What is Oracle’s three standard levels of support?

The Oracle Lifetime Support Policy provides access to technical support experts and future upgrades to major releases for all product lines for the duration of the product license and consists of three stages of support: Premier Support, Extended Support and Sustaining Support.

What are the three types of support offerings that Oracle has available for its customers?

Simple, predictable, flexible, and the most comprehensive support policy available, the Oracle Lifetime Support Policy helps drive your business success. Oracle’s industry-leading support policy covers your entire technology environment, from database to middleware to applications—an industry first, only from Oracle.

What is Oracle Premier Support for Systems?

Oracle Premier Support for Systems provides hardware service for your Oracle server or storage system within two hours. 1 Our highly trained technicians leverage their experience, Oracle diagnostic tools, and parts to quickly troubleshoot and resolve system issues.

What does extended support mean Oracle?

Extended Support Puts you in control of your database, middleware, and applications upgrade strategy by providing additional maintenance and upgrades for Oracle Database, Oracle Fusion Middleware, and Oracle Applications for an additional fee.

How much is Oracle sustaining support cost?

Sustaining Support specifically excludes new updates, fixes, security alerts, data fixes, CPUs, and new product certifications. The cost is 22% of your original license fee and lasts indefinitely.

What is the difference between Oracle Premier and extended support?

Premier Support provides a standard five-year support policy for Oracle Technology products. You can extend support for an additional three years with Extended Support for specific releases or receive indefinite technical support with Sustaining Support.

What is Extended Support on Oracle software?

Extended Support offers the following: updates, fixes and security alerts, tax, legal and regulatory updates, upgrade scripts, technical support and major product and technology releases.

How do I escalate an Oracle Sr?

The process for Escalation is very simple.

1. Initiate escalation by calling the respective 800# for your Product Support Team.
2. Provide the Support Engineer who answers your call your existing Service Request/Case number and request “to speak to the Escalation Manager”

What is Oracle Advanced Customer Services?

Oracle Advanced Customer Services provides unmatched, tailored support that ensures your Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment.

What does Oracle extended support mean?

Is Oracle extended support free?

Puts you in control of your Database, Middleware, and Applications upgrade strategy by providing additional maintenance and upgrades for Oracle Database, Oracle Fusion Middleware, and Oracle Applications for an additional fee. …

What are the technical support policies for Oracle?

Oracle Software Technical Support Policies. The Oracle Software Technical Support Policies document below is the primary document used to communicate Oracle’s software support policies. These policies include Oracle’s software support terms, as well as provide a description of Oracle’s software technical support levels.

What are Oracle Cloud hosting and delivery policies?

The Oracle Cloud Hosting and Delivery Policies linked below are the primary documents used to communicate Oracle Cloud Services Support Policies. These policies are referenced in the Oracle Cloud Ordering Document and include Oracle’s Cloud Services support policies in regards to hosting and delivery.

What does Oracle mean by global customer support?

Oracle’s Global Customer Support Security Practices apply to standard technical support services and hardware warranty services. They describe Oracle’s overall approach to information security as well as the specific security controls applied to standard technical support services and hardware warranty services.

What does ” you ” and ” Your ” Mean in Oracle support?

“You” and “your” refers to the individual or entity that has ordered technical support from Oracle or an Oracle- authorized distributor. To receive technical support as provided by Oracle Support Services (“OSS”) as described in these Oracle Software Technical Support Policies, all programs must be properly licensed.