What certifications do I need for IT help desk?
What certifications do I need for IT help desk?
Marketable certifications for help desk technicians and computer support professionals may include the following:
- CompTIA A+ Certification.
- CompTIA Network+ Certification.
- CompTIA Security+ Certification.
- MCSA: Windows 10.
- MCSE: Desktop Infrastructure.
What is the best course for IT support?
Course List
- Google IT Support Professional Certificate (Coursera)
- Google IT Automation with Python Professional Certificate (Platform)
- IT Help Desk Professional (Udemy)
- IT Help Desk Courses & Training (LinkedIn – Lynda)
- TOTAL: CompTIA A+ Certification (Udemy)
- Free Systems Administration Training Courses (Cybrary)
Which certification is best for desktop support?
Job board survey results (in alphabetical order, by certification)
| Certification | SimplyHired | Indeed |
|---|---|---|
| A+ (CompTIA) | 1,418 | 1,921 |
| ACMT (Apple) | 128 | 329 |
| HDI-CSR (HDI) | 266 | 522 |
| ITIL Foundation (ITIL) | 639 | 795 |
How can I improve help desk customer service?
Six Easy Tips For Improving Help Desk Customer Service
- Respond to requests promptly and politely.
- Be transparent in your course of action.
- Write comprehensive support ticket notes.
- Check your customer’s previous support tickets.
- When required, delegate and escalate!
- Take ownership of the case.
What do help desk jobs pay?
IT Help Desk Technician Salary in California
| Annual Salary | Monthly Pay | |
|---|---|---|
| Top Earners | $54,070 | $4,505 |
| 75th Percentile | $46,697 | $3,891 |
| Average | $42,958 | $3,579 |
| 25th Percentile | $34,408 | $2,867 |
Is CompTIA A+ worth?
When it comes to what you put in versus what you get out, the CompTIA A+ certification is most definitely worth it – just ask the people who hold the almost 1.2 million CompTIA A+ certifications issued to date. Download the exam objectives for free to see what’s on the CompTIA A+ exams.
Is Google it support certificate worth it?
The Google IT Support Professional Certificate can be worthwhile for learners not ready to start their careers yet, too. You might also consider pursuing Amazon Web Services certifications. Earning more certifications will increase your earning power and the range of job opportunities, he says.
How can I improve my help desk skills?
10 Qualities Every Help Desk Technician Should Have
- Installing new technologies and teaching end users how to operate them.
- Providing remote technical support via internet or phone.
- Backing up and restoring files.
- Maintaining operating systems by repairing hardware and configuring software.
What is customer service help desk?
“A customer service desk is a customer-oriented business software that allows customer service teams to manage service requests and offer instant support. “ A service desk acts as a single point of contact (SPOC) between a business and its external customers, as well as internal employees.