Is NES charging late fees?

From March through September 2020, NES ceased all disconnections for non-payment and paused late and credit card payment fees. In addition, NES and TVA have teamed up to create the Community Care Fund, matching contributions worth $700,000 to help pay down bills for customers financially affected by COVID-19.

How do I cancel my NES service?

How To Cancel NES via Phone

1. Call 615-736-6900.
2. Press two to reach an agent.
3. Provide the agent with your account number, customer details, and an ID document.
4. Request that they cancel the service and stop any recurring billing.
5. Ask that they send you a confirmation email.

Is NES cutting off power 2021?

Due to mail delivery interruptions that could potentially delay power bills, NES has halted residential disconnections for nonpayment until March 1, 2021, according to a release.

What is the service charge on my NES bill?

The current residential energy rate is 10.157 cents per kilowatt hour (Summer).

When to call NES Nashville for electric service?

Here is the information you need to start, stop or transfer electric service. Please contact us at least one business day in advance. Call 615-736-6900. Call Customer Relations, Monday – Friday 6 a.m. to midnight and Saturday 7 a.m. to 5 p.m.

How long does it take for new NES service to start?

The start date for your new service doesn’t have to be the same as the turn-off date at your former address. You can keep your old account open for up to 60 days. A connection fee will be charged on the first bill for the new location. Welcome to NES.

When do I need to cancel my NES service?

A connection fee will be charged on the first bill. If you are moving and need to cancel service altogether, NES will take a final reading from your meter during regular business hours, Monday – Friday. Please provide a forwarding address and allow up to two business days to complete your request.

How much does it cost to get electric service from NES?

NES values your relationship and pledges to do all we can to protect your personal information. NES requires a security deposit of $250 before service can be connected. New customers can waive the deposit with a successful credit check. If required, the deposit is automatically credited to your account after 12 months of satisfactory payments.