What is quality driven management?

Quality Driven Management (QDM) is a unique FedEx approach to quality that helps us generate cost savings, grow revenue and improve customer experiences. “QDM empowers all team members to become the architects of great change at FedEx,” FedEx Chairman and CEO Fred Smith explains.

What are the key principles of QDM?

QDM Principles ( FLC: PSM_C002125)

• Customers Define Quality.
• Be Scientific.
• Measure, Measure, Measure.
• Optimize Business Performance.
• Quality Involves Teamwork.
• View Failures as Opportunities.

What is a Qdm expert?

A QDM expert is a person with proven expertise in every aspect of Quality Driven Management. To create this certification program FedEx teamed up with a recognized leader in quality certification, ASQ (the American Society for Quality).

What is the result of quality driven management?

“The result is superior business performance through the elimination of waste, cost and unnecessary work, as well as better speed to market and customer satisfaction.” QDM can help businesses of all types improve the way they work, develop creative new ideas and products, and get better results.

How does FedEx use quality driven management ( qdm )?

QDM builds on leading quality approaches — including Six Sigma, Lean Six Sigma, Baldrige and ISO — to create an optimal approach for a service business like FedEx. From the executive suite to the front line, QDM provides ways to solve everyday challenges and take innovative ideas from concept all the way to launch. It gives team members:

Which is the best description of qdm management?

> LAUNCH the solution successfully through careful planning and control. > The improvement effort proceeds through careful implementation and control planning. > EVALUATE the implementation to confirm its real work success.

Why are metrics important in quality driven management?

All metrics, whether SQIs or KPIs, or tools such as dashboards or scorecards, help meet the organization goals. a. Exceed customer expectations b. Optimize the processes by which work gets done