Guidelines

What is 8×8 Analytics?

by Rhyley Bryan

What is 8×8 Analytics?

Using Analytics for 8×8 Work, you can analyze talk time, ring time, call detail records, and more. Analytics for 8×8 WorkSupervisor: Provides access to real-time view of all call activity for selected call queues or ring groups within the 8×8 cloud phone services.

How do I enable virtual office in analytics 8×8?

Procedure

  1. Log in to 8×8 Admin Console.
  2. Go to Users.
  3. Click Edit (pencil icon) to the right of the user you wish to enable.
  4. Select Services and permissions.
  5. Under Assign one or more services to user, assign the desired Virtual Office Edition license.
  6. Click OK to confirm these changes.

How much does 8×8 cost?

How Much Do 8×8 Business Phone Systems Cost? 8×8’s Express plan, generally for businesses with under 10 workers, costs $12 per user per month, which is inexpensive compared to competitors in our rating. Its X2 and X4 plans cost $32 and $57 per user per month (when billed monthly), respectively.

How do I use 8×8 Analytics?

Procedure

  1. Log in to Analytics for 8×8 Work.
  2. Navigate to Call Report > Call Detail Records.
  3. Click Calendar.
  4. Select the time frame.
  5. Click Search.
  6. Once loaded, you will see data for all calls on the PBX during the date range you selected.

How do I run an 8×8 report?

Log in to 8×8 Admin Console. Click the arrow next to the User Profile icon in the top right corner of the page. Select Billing call log from the drop-down menu….When you are done setting up your report template, you can:

  1. Preview your report.
  2. Export your report in Excel format.
  3. Schedule your report. ​

How do you use a switchboard 8×8?

Procedure

  1. In a web browser, visit the 8×8 Login Page.
  2. Enter your 8×8 username and password.
  3. Click on the Switchboard application icon.

How do I log into 8×8 Analytics?

To log in to Analytics for 8×8 Work, go to https://sso.8×8.com/login/dashboard.

  1. At the prompt, enter your 8×8 Work username and click Continue.
  2. Enter the password and click Login. The dashboard for Analytics for 8×8 Work launches.

What is 8×8 Virtual Office?

The 8×8 Virtual Office desktop app enables you to stay connected with all your colleagues and business contacts, and collaborate more efficiently than ever. Place and manage calls flexibly, chat with contacts, schedule and conduct productive meetings within your company or with external participants, and much more.

What is Hot Desk 8×8?

Objective. An extension user can log in to a Hot Desk host as a guest and use the desk phone as their own extension phone. A Hot Desk host phone cannot make or receive calls (except emergency calls) if not logged in.

What is Switchboard 8×8?

8×8 offers Switchboard Pro, a web-based application that gives a graphical overview of all incoming calls to help you manage your phone system. Once you assign Switchboard Pro to a user profile, a receptionist or switchboard operator can route callers to the desired destination right from the desktop.

What is 8×8 VCC?

8×8 Virtual Contact Center provides the advanced communication tools you need to enhance the customer experience and deliver world-class customer support and sales. Communicate with customers and manage contacts on voice, email, and chat channels.

What does a virtual office look like?

A virtual office gives businesses a physical address and office-related services without the overhead of a long lease and administrative staff. With a virtual office, employees can work from anywhere but still have things like a mailing address, phone answering services, meeting rooms, and videoconferencing.

How to navigate in analytics for 8×8 work?

How to navigate in Analytics for 8×8 Work: 1 Use the side menu to access different reports 2 Use the date and time picker to customize the reports 3 Use the filter icon to display desired call metrics More

Are there any web based work manuals for 8×8?

Click here to see only web-based 8×8 Work and integration user guides. ACT! Integration User Guide

How to get 8×8 work for desktop support?

‘Unable to connect to the phone service’ dismissible banner shown in all tabs when occurring Ensuring the app is shown on the visible monitor when unplugging a second monitor 8×8 provides two Work for Desktop packages for Windows.

How can I contact an 8×8 service expert?

An 8×8 Service Expert will chat with you and answer your questions. We’ll return your inquiry via email or phone. Online Support is available 24×7. Quick access to product and service support via web, chat, or on the phone.

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