Guidelines

Do DHL text you before delivery?

Do DHL text you before delivery?

No need to wait in for parcels Gone are the days when a recipient needs to wait in all day for a parcel to be delivered. With our email and text notifications, your recipient will receive a one-hour time slot on the morning of the delivery and a ‘You’re next’ text when they are the next stop on the driver’s route.

How can I speak to someone at DHL?

You can speak to a member of our customer service team on Live Chat between 07:00am and 22:00pm Monday to Friday. You will see a ‘Chat to our team’ button at the bottom right of this page when an advisor is available to chat.

How do I track my DHL pickup?

To track a parcel, start your message with ‘Track’ and then enter your 10 digit tracking number. Enter your waybill number ONLY in the subject field and send to [email protected].

Will DHL give me a time slot?

We’ll deliver next day or by 9am, 10.30am or noon (if it’s more urgent) and provide a fully tracked service to their door. Your shoppers will enjoy live tracking, a 1 hour time slot and up to minute notifications that will let them change their delivery date or location to a neighbour or safe place.

What time will my DHL package arrive?

We deliver from Monday through Friday between 8:00 AM and 6:00 PM. The precise delivery times may differ and depend on the size of the parcel and the delivery address.

How do I arrange a DHL collection?

Simply call our friendly team to book your collection over the phone, pack your parcel and a DHL courier will collect from your home or business premises. You don’t even have to set up an account for parcel delivery with DHL by phone.

Does DHL have tracking?

Via DHL tracking you can track your shipment quickly and easily. Simply enter your 10-digit DHL Express shipment number for the current status of your shipment. This way you will know exactly where your package or document is located!

Are DHL reliable?

The results demonstrated that DHL Express is the most reliable express carrier in the world, with particularly good reliability on shipments originating in Asia.

How do I track a DHL forwarded delivery?

Tracking a forwarded package with DHL

  1. Online – you’ll need your ten digit DHL tracking number and can enter this on their online tracking platform.
  2. By email – you can contact them by email and quote the waybill number in the subject of the email.

How long is DHL express delivery?

Not only does DHL Air Express deliver practically everywhere, but it’s fast, offering delivery to major destinations in 1-6 working days.

What is the Order Code for DHL Express?

Starts with 1 number, followed by 2 letters and 4 to 6 numbers. Starts with 3 to 4 letters. Starts with 3-digit carrier code, followed by dash (-), followed by the 8-digit masterbill number. Order Code: starts with 2 to 3 letters, followed by dash (-), 2 to 3 letters, dash (-) and 7 numbers.

What are the features of DHL same day service?

DHL Same Day will pick up a shipment of virtually any size or weight and get it to its destination within hours. DHL Same Day features include: Next flight out service to more than 220 countries and territories; Door-to-door service, 24 hours a day, 7 days a week, 365 days a year ; Proactive tracking and monitoring from pickup through delivery

What are the tracking numbers for DHL shipments?

For examples of the tracking numbers used on DHL shipments, please click here. You can also find examples and descriptions of the tracking numbers below. 10 digits numerical only; or starts with 000, JJD01, JJD00, JVGL or similar. Starts with 3S, JVGL or JJD.

Is there an express courier service for DHL?

Let us know. Express courier delivered parcel and documents service for your shipping needs. Standard international and domestic parcel services. Available to private and business customers. If you are expecting a shipment sent with DHL eCommerce or DHL Parcel.