Who put forth the concept employee first customer second?

Vineet Nayar
A little over a decade ago, Vineet Nayar CEO of HCLT, developed the model “Employee First Customers Second” or EFCS, for his firm and in so doing built a highly successful business around that paradigm and scored major accolades for re-inventing the 21st Century Business Management Model leading to a book of the same …

What is employee first policy?

At HCLT, Vineet Nayar adopted an “Employees First” structure in which management is accountable to employees, as well as the other way around. While they compete in the 21st century, the majority of today’s companies are still shaped, organizationally, by 20th century management ideas.

Who comes first customer or employee?

For most organizations, customers indeed come first. With the changing nature of the workforce, it’s time to change our views. If it works for our customers, wouldn’t it (shouldn’t it) work for our employees? Time has come to work on enriching the employee experience just as we do the customer experience.

Who wrote the book employees first and customer second?

Employees First, Customers Second: Turning Conventional Management Upside Down/Authors

What companies put their employees first?

A small business pioneer in putting employees first is Joe’s Stone Crab. The Miami Beach restaurant invests in its staff and purveyors by, first and foremost, paying them above standard wages.

What is the tagline of HCL?

employees first, customers second
The company happens to be HCL Technologies, whose vice-chairman Vineet Nayar — till recently the CEO — had made ’employees first, customers second’ a major slogan, winning global recognition for turning conventional management wisdom on its head.

How do you put your employees first?

The Most Successful Organizations Put Their Employees First

1. Build an awesome culture.
2. Invest in professional development.
3. Give your employees the tools they need to succeed.
4. Let your workers be as autonomous as they can be.
5. Solicit employee feedback regularly.
6. Recognize your employees’ great work.

Why you should put employees not customers first?

Employee Negligence: When employees are put first, they feel a sense of ownership to the business. Such employees will always take the initiative to solve problems before they get worse. On the other hand, an unhappy employee will just move along and not care as an issue escalates.

What is Employee First culture?

A Culture First company is one that measures employee behaviors against the values of the company and does what is necessary to ensure all employees buy in to those values.

Who is HCL CEO?

C Vijayakumar (Oct 2016–)
HCL Technologies/CEO
C Vijayakumar (CVK or Vijay) is the Chief Executive Officer & Managing Director of HCL Technologies, a US$ 10.54 billion global technology company.

Which company treats their employees the best?

Top 10 companies who view their employees like people

1. Salesforce. Salesforce helps their people feel good by giving back to the community.
2. Cisco. Cisco offers good benefits that focus on family and enabling people to combine parenthood with their jobs.
3. AbbVie.
4. Mars.
5. Admiral Group.
6. DELA.
7. The Sovini Group.
8. Baringa Partners.

Who is the biggest employer in the country?

Walmart
Walmart is by far the largest employer in the United States, employing about 1.5 million Americans. Other companies, however, are beginning to close in on Walmart’s headcount.

What does HCl mean by employee first customer second?

HCL Technologies. Employee First, Customer Second (EFCS) is a radical new philosophy of HCL Technologies. Through this philosophy the aim was to create a unique employee organization, drive an inverted organizational structure, create transparency and accountability within the organization, and encourage a value driven culture.

Who was the CEO of HCl in 2005?

In February 2005, Vineet Nayar, CEO, HCL Technologies announced a radical new philosophy, “Employee First, Customer Second” (EFCS). Through this philosophy the aim was to create a unique employee organization, drive an inverted organizational structure, create transparency and accountability within the organization,…

When did shareholders first, employees second and customers last?

From the very beginning it has put employees first, customers second, and shareholders last. Even following the industry shutdown after the terrorist attacks on September 11, 2001, the company never had layoffs.

Which is the first priority of HCL Technologies?

HCL started with a fundamental assumption: It would make supporting revenue-generating employees the first priority of the company culture and make customers the second priority. It sounds like heresy that the customer doesn’t come first, doesn’t it?