How do I dispute a 407 charge?
How do I dispute a 407 charge?
How To Resolve A Dispute
- Please call 1-888-407-0407 and speak to one of our Customer Service Representatives (CSRs) or you can contact us via web.
- If you are not able to resolve the issue with one of our CSRs, you can speak with a Customer Advocate from the Office of the President.
What happens if I dont pay my 407 bill?
As outlined in the Act, if a 407 bill is outstanding for 35 days, a notice of failure to pay can be sent to the customer. Upon receipt of a notice of failure to pay, a customer may pay their bill and/or send a notice of dispute within 30 days listing one or more of the permitted grounds for dispute set out in the Act.
Can 407 bill go to collections?
407 ETR has an established collection process to facilitate payment of overdue accounts. As early as 30 to 60 days after an account has been billed, you can expect communication from us relating to your unpaid account.
How long does it take for 407 bill?
You will receive your statement for review approximately 10 days in advance of any payment being processed. When making a payment by credit card, customers contacting our call centre are quickly transferred to our convenient and secure automated telephone system where a payment is made using your touch-tone keypad.
How much does it cost to go on 407?
Complete Fee Details
| Fee | Light Vehicle (5,000 kg and under) | Heavy Multiple Unit Vehicle |
|---|---|---|
| Camera Charge (Camera Recorded Trip) | $4.20 per Trip | $50.00 per Trip |
| Trip Toll Charge (This is not a per kilometre charge, applicable for trips including travel on 407 ETR only). | $1.00 per Trip | $3.00 per Trip |
How do I cancel my 407?
If you’ve moved, or no longer plan to use the highway, you can close your account by paying your balance, returning your transponder, and deactivating your web account.
How much does the 407 cost per km?
Trip Charges
| With a Transponder | Without | |
|---|---|---|
| Toll charge (16.271km @ 47.43 ¢/km) | $7.72 | $7.72 |
| Toll charge (-.—km @ –.–/km) | $-.– | $-.– |
| Trip charge | $1.00 | $1.00 |
| Camera charge | $0.00 | $4.20 |
What is the 407 enforcement fee?
$20.00
407 ETR Complete Fee Details
| Fee | Light Vehicle (5,000 kg and under) | Heavy Single Unit Vehicle1 |
|---|---|---|
| Enforcement Fee | $20.00 | $20.00 |
| Dispute Appeal Fee | $100.00 | $100.00 |
| Transponder Replacement Fee | $50.00 | $50.00 |
| Account Fee (Camera Recorded Trip) | $3.95 | $3.95 |
How to write a water bill dispute letter?
Learn how to write a water bill dispute letter. Use our sample water bill dispute letter as a template for your dispute letter. RE: Billing Dispute on Account: [NUMBER] This letter is to formally inform you that the water bill you sent me on [DATE] is inaccurate. The amount of [$325.34] is way to high.
Can a person be billed for a trip on the 407?
If this happens, the wrong customer may be billed for a trip on the 407 ETR. In this case, one of the letter’s of the licence plate that was actually on the 407 ETR, was misread as the letter ‘’ in your licence plate. This resulted in you receiving an invoice for someone else’s trip.
What is the dispute resolution process for 407 ETR?
407 ETR has a thorough dispute resolution process designed to assist customers and resolve their concerns. While the Ombudsman is an important component of our dispute resolution process, it is not a shortcut or substitute for the regular channels. If you have a dispute, there are steps you must follow before contacting the Ombudsman:
Why did I get billed for the 407 ETR?
Sometimes, our system can misread a character or a symbol on a particular licence plate. If this happens, the wrong customer may be billed for a trip on the 407 ETR. In this case, one of the letter’s of the licence plate that was actually on the 407 ETR, was misread as the letter ‘’ in your licence plate.