Can I speak to someone at giffgaff?

We don’t do call centres. This helps us offer better value for our members. If you need help, our friendly community helpers can give you answers to your questions within minutes.

How do I report fraud via text?

Report it on the messaging app you use. Look for the option to report junk or spam. Copy the message and forward it to 7726 (SPAM). Report it to the Federal Trade Commission at ReportFraud.ftc.gov.

How long do giffgaff keep text messages?

We have a legal obligation to keep data about your communications (calls and texts) for 12 months.

What is giffgaff email address?

Please check your SPAM folder for emails from: “[email protected]” and “ask an agent” response emails. It you find that our emails are spammed by your email provider, you can add all @giffgaff.com addresses to your contact list so they will be delivered to your inbox.

Where is the reference number for Giffgaff limited?

Firm Reference Number – 680957. Registered address – giffgaff Limited, 260 Bath Road, Slough SL1 4DX. Company Number – 04196996.

How to ask a Giffgaff agent for help?

Ask a giffgaff agent Contact Us Hello there, giffgaff is a mobile network that loves to do things a little different. We’re here to help. Got a question? Ask away. We’re all part of a community that won’t let you down. We provide online help and support 24/7, so you won’t have to hold a phone for a corporate call centre.

What do you need to know about Giffgaff mobile network?

giffgaff is a mobile network that loves to do things a little different. We’re here to help. Got a question? Ask away. We’re all part of a community that won’t let you down. We provide online help and support 24/7, so you won’t have to hold a phone for a corporate call centre.

How long does it take to get a response from Giffgaff?

Typical response time? It can take up to 24 hours. Ask an agent for help. We always aim to give our members 100% service but understand that some things don’t go as planned. If you’ve contacted one of our agents and you’re still unhappy with the way your issue was handled, then you can escalate this through our complaints process