What are the 4 types of performance indicators?

Anyway, the four KPIs that always come out of these workshops are:

• Customer Satisfaction,
• Internal Process Quality,
• Employee Satisfaction, and.
• Financial Performance Index.

How do you baseline current process performance?

Perform Baseline analysis using descriptive statistics – Graphical summary feature for non-time ordered data (Metrics/ KPI)

1. The baseline should be mean value if the data follows normal distribution (P>= 0.05)
2. Control limits should be 1st quartiles (LCL) and 3rd quartiles (UCL) for non-time ordered data (Metrics/ KPI)

How to set a KPI baseline to monitor improvement?

The trick to setting a sensible and useful KPI baseline is to use enough performance measure values to calculate it, and not use any more than you need. The minimum number of performance measure values you’ll need is 5. Sometimes you need more than that, if the KPI’s variation is a little chaotic.

Do you need a baseline to measure performance?

All projects need to establish some type of a baseline against which their efforts may be monitored during the period of project performance, as we discussed in our May article. Therefore, an earned value performance measurement baseline will have been established for the project.

How are baselines, thresholds, and key performance indicators work together?

Signature thresholds are dynamic thresholds that an administrator can set that use the baseline data collected by BMC ProactiveNet for a KPI attribute as the threshold value. The baseline itself forms the signature threshold.

Where do we use baseline measurement in improvement initiatives?

It is used to gauge how effective an improvement or change initiative is. Now, let us look at where and how a baseline measurement is used. Where do we use Baseline Measurement? In Improvement initiatives like Six Sigma, LEAN, KAIZEN, etc. In Change initiatives like automation, Business Process Reengineering, Mergers & Acquisitions etc.