How do you unlock a Master Lock if you forgot the code?

Pull up gently on the shackle and hold it in place. Turn the dial clockwise listening carefully until you hear the lock click. Start with a good deal of pressure and gently let up as you spin it around, until you meet resistance in only one place. If the dial catches every few numbers, you are pulling too hard.

How do I find my Master Lock key number?

It is only possible to obtain a replacement key from Master Lock® if you have the key number. Your key number can be found on the back of your key or on the original packaging.

How do I add secondary codes to Master Lock Vault?

If not already logged on, open the Master Lock Vault eLocks App and touch the appropriate lock box listed in the LOCKS list. 2. Touch MANAGE LOCK in the upper right corner of the App. 3. Scroll down to Secondary Codes and touch CHANGE SECONDARY CODES then follow the App instructions to add up to 5 secondary codes.

Is there support for Master Lock Vault enterprise?

The Master Lock Vault Enterprise System is the Platform for Businesses and Users with Many Locks and Many Users. Support in this section is for the Master Lock Vault Enterprise app and web interface which can be identified by the aqua app. What if my Guest does not have a Bluetooth enabled device to utilize the lock box?

Where is the activation code on Master Lock?

Ask the distributor or retailer to contact Master Lock for the Activation Code on your behalf using the Lock/Device ID which is engraved on the back of the lock or on the bottom of the lock box and noted in the App under About This Lock as “Device”. The Lock/Device ID starts with the letter A and is followed by 5 numbers or letters.

How can guest access Master Lock without Bluetooth?

Your Guest can access the lock without a Bluetooth enabled device by entering a Manual Code on the lock keypad. To assign secondary code access with no expiration: 1. If not already logged on, open the Master Lock Vault eLocks App and touch the appropriate lock box listed in the LOCKS list. 2. Touch MANAGE LOCK in the upper right corner of the App.