Does Optus have a call Centre in Australia?

“Optus has customer contact centres in Adelaide, Melbourne, Sydney, India and Philippines that manage both telephone and online customer queries. As a multicultural country, even when customers speak to an Australian agent they sometimes may believe they are speaking to someone overseas.

How do I contact Optus by phone?

13 39 37
Optus/Customer service

Where is Optus head office?

Macquarie Park
Optus/Headquarters

Is Optus to Optus free call?

Customers can still use the Optus to Optus network free calls however any other calls to non-OPTUS mobile numbers will be charged from 4 July 2018.

Where are the Optus call centres in Australia?

“Optus has customer contact centres in Adelaide, Melbourne, Sydney, India and Philippines that manage both telephone and online customer queries. We monitor all of our contact centres to ensure calls are placed to the right area and that customer queries are answered appropriately.

Where did Optus cut 200 jobs in Adelaide?

Optus has cut close to 200 support positions from its northern Adelaide call centre, unions say. The Communication Workers Union believes up to 187 workers could be cut from Optus’ call centre at Mawson Lakes.

When do I need to contact Optus personal support?

8am – 8pm, 7 days a week. Moving & Disconnecting. To help you get set up at your new address or if you’re thinking about cancelling your service. My Optus app. Self-service. Message us. 24/7 personal support. 1300 555 241. Mon – Fri: 8am – 7pm (AEST)

Is there a call centre in Adelaide Australia?

It was hoped that with this announcement there would be some new opportunities for the Adelaide call centre team. However, Optus has confirmed that sadly “there are no new call centre roles as part of this announcement, rather it is just heralding that we have a dedicated team to cater for SMB customers”.