How long do NHS complaints take?

Most NHS Trust complaints procedures require an acknowledgement within 14 days but many will acknowledge your letter within 3 days. If you do not get an acknowledgement within this time frame, you should write again or telephone to check that your complaint was received.

How do I complain about NHS waiting time in Scotland?

If you have a complaint about your own waiting time you should contact your local health board. Under the Charter of Patients Rights and Responsibilities, you have a right to complain about any service provided by the NHS in Scotland, including the waiting time’s service.

How do I make a formal complaint against the NHS in Scotland?

You can make a complaint in writing, by phone, by email, in person or using an online complaints form. You should write to the complaints team at the NHS board responsible for the NHS service you’re complaining about. In the complaints letter, always include: the date you’re sending the letter.

How do I complain about a lawyer in Scotland?

All complaints should be made to the Scottish Legal Complaints Commission (SLCC) on 0131 201 2130 as they are the gateway for all complaints against solicitors in Scotland.

What to do if you have a problem with waiting times at the NHS?

If you have a specific question about waiting times, contact the NHS inform helpline. The helpline is intended as an information service only. If you have a complaint about your own waiting time you should contact your local health board.

Where can I make a complaint about the NHS?

For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential. If you’re unhappy with how the NHS handled your complaint. If you are unhappy with an NHS board’s final decision, you can ask the Scottish Public Services Ombudsman (SPSO) to review your complaint.

Where can I get Patient Advice in Scotland?

The Patient Advice and Support Service (PASS) is an independent service which provides free, accessible and confidential advice and support about NHS healthcare to patients, their carers and their families. The service is provided by Citizens Advice Scotland and you can access it from any Citizens Advice Bureau in Scotland.

What are the waiting times for hip surgery in Scotland?

These standards relate to acute hospital care such as for hip or knee surgery or cataract removal. There are other Scottish Government waiting times standards for other areas of care such as cancer. Waiting times standards. The current waiting times standards are: 18 weeks Referral to Treatment Standard; 12 weeks for new outpatient appointments