How do I claim compensation from national rail?

Most claims can be made by obtaining a form from a staffed station, enclosing the ticket and posting whilst often this can also be done online, enclosing a scan of the ticket. Some train companies even allow Season Ticket holders to register their ticket online to make future claims quicker and easier.

What is delay repay compensation?

Delay Repay is a national scheme that train companies use to compensate you for unexpected delays and cancellations. If you arrive 15 minutes or more late at your destination because of a delay or cancellation to a Southern service, you can claim Delay Repay compensation.

Who operates East Coast Main Line?

Virgin Trains East Coast
The Intercity East Coast Franchise has been operated by Virgin Trains East Coast since 2015. Virgin Trains East Coast is owned 90% by Stagecoach plc and 10% by Virgin Trains Group.

Are there any trains on the East Coast Mainline?

The Intercity East Coast Franchise operates on the East Coast Mainline route between London Kings Cross to Hull, Leeds, Harrogate, York, Newcastle, Edinburgh, Glasgow, Inverness and Aberdeen. The Intercity East Coast Franchise has been operated by Virgin Trains East Coast since 2015.

Who is the east coast train operating company?

East Coast was a subsidiary of Directly Operated Railways, formed by the Department for Transport as an operator of last resort when National Express refused to provide further financial support to its National Express East Coast (NXEC) subsidiary and consequently lost its franchise.

Do you still get compensation for delayed trains?

Yes, you are still entitled to claim compensation for journeys that are delayed by 30 minutes or more on the route. Find out more about delay repay. Information about claiming compensation for delayed LNER trains will be available on the LNER website once LNER have started operating the service.

When did Virgin Rail get the InterCity East Coast franchise?

In March 2000, the Shadow Strategic Rail Authority (SRA) shortlisted Sea Containers and Virgin Rail Group to bid for the next franchise. The franchise was to be for 20 years and included proposals for new trains and replacements of sections of track.