Users' questions

How do I report a FIOS outage?

How do I report a FIOS outage?

Hear this out loudPauseYou can contact us, reach out via the My Fios app, chat with us by clicking the blue Chat With Us tab at the bottom corner of this page to report a downed or low hanging line. Additionally, you can report a downed line online via the Verizon Troubleshooter. Non-customers call 1.800.Verizon (1.800.837.4966).

How do you find out if there is a Verizon outage in my area?

To find out if you’re affected by a Verizon outage today, sign in to My Verizon:

  1. If we’re aware of a network outage in your area, you’ll see a Network Notification alert at the top of your screen.
  2. If you don’t see a Network Notification alert, enter “network outage” into Chat for more up-to-date information.

Why FIOS is not in my area?

Hear this out loudPauseVerizon announced a long time ago that they are not expanding FiOS into areas they haven’t previously committed to building out. If Verizon never committed to a build out in your area, you won’t be getting FiOS.

When was the last time there was a Verizon outage?

User reports indicate no current problems at Verizon Verizon offers mobile and landline communications services, including broadband internet and phone service. Verizon Wireless is a wholly owned subsidiary of Verizon. Last problem: April 16, 2021 at 12:34 a.m.

What to do if you have a Verizon service outage?

Verizon Service Outage Information | Customer Service & Support. Experiencing an outage.? If you believe your service has been impacted by weather related issues resulting in a power outage or are only experiencing issues with your Verizon services, please see below for more information on tips to resolve. Experiencing an outage?

Is the Verizon Fios Internet service down?

Verizon Fios Outage Map • Is The Service Down? Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.

What happens during a Verizon fiber optic outage?

Your Fiber-Optic service requires electric power to operate – during a power outage you will not be able to make or receive calls, including 911calls, without a backup power source. Depending on your equipment type, a battery backup option is available to you.