What are the 7 telephone ethics tips?

7 Fundamentals of Professional Phone Etiquette

• Answer Calls Promptly. Every phone ring is equal to six seconds.
• Your Attitude Determines Your Customer’s Altitude.
• Create a Personal Connection.
• Speak Clearly and Professionally.
• Active Listening is Everything.
• Be Helpful.
• Proper Ending.

What are four general guidelines to phone etiquette in business?

Phone Etiquette

1. Answer the call within three rings.
2. Immediately introduce yourself.
3. Speak clearly.
4. Only use speakerphone when necessary.
5. Actively listen and take notes.
6. Use proper language.
7. Remain cheerful.
8. Ask before putting someone on hold or transferring a call.

What are the 4 E’s of telephone etiquette?

The Dos and Don’ts of Telephone Etiquette

• DO – Smile when you talk to people.
• DON’T – Be distracted.
• DO – When you answer the phone, greet the caller warmly and advise who they are talking to.
• DON’T – Shout or whisper.
• DO – Speak clearly.
• DON’T – Leave the caller on hold for too long.
• DO – Make the caller feel welcome.

What are the do’s and don’ts of business phone etiquette?

Business Phone Etiquette Don’ts: Don’t answer the phone too casually in a business setting. A “Hello!” is fine but consider including your name as you pick up a call. State the name of the business when you’re answering the phone, too.

What should I tell my dummies on the phone?

As an extra safety precaution, tell them to let the calls go to the answering machine or voice mail. Sue Fox is the author of Business Etiquette For Dummies and a Professional Member of the International Association of Protocol Consultants.

What do you need to know about etiquette for Dummies?

Etiquette For Dummiesapproaches the subject from a practical point of view, throwing out the rulebook full of long, pointless lists. Instead, it sets up tough social situations and shows you how to navigate through them successfully, charming everyone with your politeness and social grace.

What’s the proper way to answer a business phone?

Don’t answer the phone too casually in a business setting. A “Hello!” is fine but consider including your name as you pick up a call. State the name of the business when you’re answering the phone, too. Don’t leave people on hold for a long period of time.