What are consumer statutory rights?

Everything you buy must conform to the Consumer Rights Act, which says all goods and services must be of satisfactory quality, fit for purpose and as described. If you have a product which you think is faulty, claim a refund, repair or replacement by starting a faulty goods claim.

What are the 4 legal rights of a consumer?

In 1962, then US President John F Kennedy declared four basic consumer rights – the right to safety; the right to be informed; the right to choose and the right to be heard.

What are the laws of Trading Standards?

In addition, trading standards services enforce legislation that protects businesses (such as the Business Protection from Misleading Marketing Regulations 2008, covered in the ‘Business-to-business marketing’ guide) and give advice to businesses.

Is the trading standards service there to protect consumers?

Aren’t trading standards services just there to protect consumers rather than businesses? No. Although most trading standards law is intended to protect consumers, breaches of trading standards law put honest, reputable, compliant businesses at a disadvantage.

What are the powers of a trading standards officer?

Trading Standards officers have a range of powers to enable them to investigate and enforce consumer protection laws. The enforcement powers under a wide range of consumer protection legislation have been consolidated into a generic set of powers contained in the Schedule 5, Part 1 to the Consumer Rights Act 2015 .

What are the laws and regulations for trading?

Trading and Consumer Protection law and regulations are applicable to ALL artists selling a good (e.g. artwork) or service to a client (e.g. a commissioned portrait or tuition). BEWARE: Breaking the law or failing to observe the regulations can mean prosecution, fines and/or imprisonment.

What kind of offences are investigated by trading standards?

Common trading law offences investigated and prosecuted by Trading Standards teams include: Practice Note: Key consumer legislation—summary sets out a brief description of the key consumer legislation that businesses dealing with consumers should be aware of.