What is phone courtesy?

What is phone etiquette? Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

Which is a rule of telephone courtesy?

Actively listen and take notes. Use proper language. Remain cheerful. Ask before putting someone on hold or transferring a call.

What are the 5 P’s of telephone etiquette?

It is important that you do everything in your power to avoid impeding the flow of communication. Always keep in mind that effective business telephone etiquette requires you to be: prepared, present, polite, patient, personable, professional, proactive.

Is the party line still active?

“Party Lines” is an etiquette film for a long-gone part of rural life: the party line. By 2000, according to USA Today, there were still over 5,000 party lines still in existence in the U.S., but the majority of them were hooked up to only one remaining household.

What’s the best way to use courtesy on the phone?

As well as the language that advisors use, there are habits that advisors can adopt to show courtesy over the phone. These include: Many of the words and phrases above included personal pronouns, such as “I” and “you”, which are often encouraged in customer service.

What are some courtesy words to use in customer service?

As well as the language that advisors use, there are habits that advisors can adopt to show courtesy over the phone. These include: Many of the words and phrases above included personal pronouns, such as “I” and “you”, which are often encouraged in customer service. These can also be labelled as courtesy words.

What’s the proper etiquette for a telephone call?

Though the basics — such as polite language, smiles, and a calm attitude — are the raw part of telephone etiquette in customer service, there’s a lot more to a positive calling experience.

When did the first party line telephone come out?

Party line systems were widely used to provide telephone service, starting with the first commercial switchboards in 1878.