How do I contact Eurostar by email?
How do I contact Eurostar by email?
If you’d like a press pack or have any media-related queries, please email [email protected].
How can I get in touch with Eurostar?
To make a booking over the telephone or to enquire about a previous booking call us on: UK: (+44) 03432 186 186.
How do I complain about Eurostar?
Eurostar (UK) complaints contacts
- Visit Customer Services.
- Call Customer Services on 01777 777 879.
- Email Customer Services on [email protected].
- Tweet Eurostar (UK)
- Follow Eurostar (UK)
- Follow Eurostar (UK)
- Follow Eurostar (UK)
Is Eurostar running OK?
We’re currently running a reduced timetable due to coronavirus travel restrictions and low passenger demand. As restrictions are lifted and passenger numbers improve, we’ll be running more trains.
Is there WIFI in the Eurostar?
Our new and refurbished trains have free wi-fi throughout. To connect, choose EurostarTrainsWiFi then go to register.onboard.eurostar.com to get started.
Are Eurostar offering refunds?
Ticket refunds Refunds of unused tickets are made through the original point of sale, provided the ticket purchased is refundable. Therefore, if the customer bought the ticket on eurostar.com and it is refundable, it may be refunded via eurostar.com.
Where is Eurostar head office?
London, United Kingdom
Eurostar/Headquarters
Can you take own food on Eurostar?
Can you take food on the Eurostar? You’re welcome to bring your own food from home. Unlike airlines, there are no restrictions on liquids so you can even bring a bottle of bubbly.
Can you charge phone on Eurostar?
We have UK and European power sockets available at every seat on our trains. We also have USB sockets available in Business Premier and Standard Premier. Click here to find out more about the Eurostar app.
How do I get a refund from Eurostar?
To refund your Business Premier ticket, go to Manage your booking and use your six-letter booking reference and last name to log in. Then just click Cancel journey and follow the instructions. We’ll send you an email when it’s all done and the money will appear in your account within five working days.
How to contact Club Eurostar from the UK?
If you have any queries about Club Eurostar, call: UK: 03432 186 186 France: 01 70 70 60 88 Belgium: 02 400 67 31 Netherlands: 0207 16 83 25 Open from 09:00 to 17:00 Monday to Friday and closed at weekends. Group bookings To make a booking for more than nine people, you can speak to our Groups team by calling: From the UK: + 44 (0) 3448 224 800
When is Eurostar open on May 6th 2019?
Bookings and exchanges. From the UK: (+ 44) 03432 186 186. Be sure to have your six-letter booking reference to hand if you’re calling about an existing booking. Open from 08:00 to 20:00 Monday to Friday and 09:00 to 18:00 at weekends. Monday 6th May 2019 (Bank Holiday) – Open 9:00 to 17:00.
Is there any way to cancel my Eurostar ticket?
We’re sorry we’re unable to provide our usual levels of service. We’d strongly encourage you not to call our contact centre but to go to this page for all the latest travel updates and advice regarding coronavirus (COVID-19). Can I change my booking? Can I cancel and get a refund online? How will I get my tickets?
Is the Eurostar phone line closed during bank holidays?
Be sure to have your six-letter booking reference to hand if you’re calling about an existing booking. Our phone lines are closed during UK bank holidays. Please note the following fees will apply to bookings and exchanges: