What are some customer service activities?

Here are some customer service training ideas and activities.

• Culture training.
• Telephone.
• Thank you letters.
• Personality tests.
• Social media training.
• A customer’s shoes.
• Paperclip demonstration.
• Role-play.

How do you train customer service?

Here’s what this type of customer service training entails:

1. Acquainting the team. To best serve your customers and handle a variety of problems and conflict, your customer service team needs to work together.
2. Establishing expectations.
3. Setting up tools.
4. Introducing the product (or service).

How do you teach customer service to high school students?

These five points will show you the best ways to teach customer service skills to high school students:

1. Start with customer service activities.
2. Talk about why good customer service matters.
3. Explore what good customer service looks like.
4. Talk about empathy.
5. Reflect on customer service skills.

How can I make customer service fun?

How to Make Customer Service Fun for Customers and Employees

1. 1 Use Emoticons, Professionally.
2. 2 Capitalize On Your Customers.
3. 3 Start a Loyalty Program.
4. 4 Invite Customers to Future Events and Product Launches.
5. 5 Develop a Healthy Company Culture.
6. 6 One Last Thing: Give Power to Your Front Liners!

How do you teach empathy to customer service?

Here’s how:

1. Listen carefully. Be a good a listener and try to repeat what the customer says to assure them that you are listening and that you understand their concerns.
2. Smile.
3. Make it your problem.
4. Allow them to ‘get it all out’
5. Be respectful.
6. See it through their eyes.
7. Understand their priorities.
8. Show that you care.

https://www.youtube.com/watch?v=si5bfEyaEys