Users' questions

How do you call a train station?

How do you call a train station?

A train station, railway station, railroad station or depot is a railway facility or area where trains regularly stop to load or unload passengers, freight or both.

How do I contact Railcard?

Please call our Railcard helpline on 0345 030 4100.

How do I get in touch with Network Rail?

We have a number of ways in which you can get in touch with us:

  1. Call our 24/7 national helpline on 03457 11 41 41.
  2. Use our live chat service.
  3. Use our online contact form.
  4. Write to us – Network Rail: 1 Eversholt Street, London, NW1 2DN.

Can you get assistance on trains?

If you’d like assistance during your journey, we’ll do everything we can to provide the help you need. To make a Passenger Assist booking, including seat reservations with other train operators, please contact us up to 6 hours ahead for journeys on the same day. Are you travelling with a companion?

How much is a Railcard for over 60s?

With a Senior Railcard anyone 60 years or over can save 1/3 on all Standard and First Class, Anytime, Off-Peak and Advance fares for £30. Take a look at all the ticket types you can make savings on with a Senior Railcard.

How can I get a free Railcard?

Through a student bank account One of the main ways that students are able to get a free 16-25 railcard is through student bank accounts. Many banks offer similar student accounts so try to differentiate themselves from other banks by offering a free railcard. One of the main banks to offer such a perk is Santander.

What is the phone number for National Rail?

National Rail Enquiries from overseas (Please note: International rates apply): +44 (0)20 7278 5240 National Rail Enquiries Textphone (for customers with hearing impairments): 0345 60 50 600

How can I Contact Network Rail in London?

Call our 24/7 national helpline on 03457 11 41 41. Use our live chat service. Use our online contact form. Write to us – Network Rail: 1 Eversholt Street, London, NW1 2DN.

How can I get in touch with UK rail?

Our customer service team can only answer UK rail enquiries. If your enquiry is related to a trip anywhere in the rest of Europe then please email by filling this out an online form with as much detail as possible. We currently only offer support by email.

Where can I buy National Rail tickets online?

You can call our sales support team on 0344 811 5111 or buy your tickets online. Need help planning your journey? National Rail Enquiries can help you plan your journey 24 hours a day. You can contact them by calling 03457 48 49 50 or Textphone 0845 60 50 600. You can also plan your journey here.