How do I make a complaint to Old Mutual?

If you have a complaint please visit our complaints page to complete and submit a short form or call us on 0860 50 60 70.

How do I contact Iwyze?

CALL 0860 93 94 93

1. FUNERAL.
2. CONTACT US.

How do I lodge a complaint with the Ombudsman in South Africa?

Phone: 0800 662 837 or 012 431-9105. Fax: 012 452 5013. Email: [email protected].

Can I borrow money from my Old Mutual policy?

With an Old Mutual Personal Loan, you can borrow as much as R250 000 which could be paid back over 1-60 months.

How do I withdraw money from Old Mutual?

In order to withdraw money from this investment, you need to sell your units and the money must be paid into the same bank account that we have on record for your Tax Free Investment. 5. You may switch between unit trusts within your Tax Free Investment portfolio but you may not switch out of this portfolio.

How do I claim iWYZE?

To register a home or car insurance claim with iWYZE, simply contact us by either:

1. Submitting your claim online.
2. Calling us on 0860 93 94 93 (Mon-Fri: 08:00 to 18:00, Sat: 08:00 to 12:00)
3. Sending us an email with details of your policy or ID number.
4. Or SMSing “CLAIM” to 33771.

How long does Old Mutual take to payout a claim?

The standard timeline we communicate to customers is 15 working days. Generally most claims take far less time to process. This is to manage expectations as various scenarios could cause delays in processing and payment. Depending on the claim, it can also take up to 60 days also depending on requirements.

Can I write to the ombudsman?

Different ombudsmen have different procedures – some may ask you to fill out a complaint form, while for others you need only write a letter outlining your problem. If it’s the latter make sure you include the following information: Your name and address (or the name and address of the person making the complaint)

How to make an iwyze insurance claim online?

Complete your claim online – quickly and easily! To ensure a speedy resolution to your claim, it’s advised to submit your claim as speedily as possible once the need arises. We’ll do our best to make your claim experience as simple and stress-free as possible! Your iWYZE policy number. Your ID number. Any other relevant claim documentation.

How long does it take to file an insurance claim on WYZE?

We will call you within 48 hours to register your claim. Can’t wait? Submit and track your claim on wyze HUB. We will call you within 48 hours to register your claim. Can’t wait? Submit and track your claim on wyze HUB.

How can I update my insurance with Wyze hub?

The days of having to call a call-centre to get your policy documents, log a claim or even get confirmation of insurance cover are gone. With wyzeHUB, managing your insurance needs will be simpler and quicker than ever before. With wyze HUB you can update your personal details anywhere and anytime.

When did iwyze respond to my hellopeter complaint?

Since my complaint on Hellopeter.com dated 03 July 2018, IWYZE responded and I forwarded the below abstract of the email to a lady called Nthabiseng (acting on IWYZE’s behalf) dated 04 July 2018 at 11:44am.