Users' questions

What happens if you ruin a Rent the Runway dress?

What happens if you ruin a Rent the Runway dress?

What happens if I lose or damage an item? Your membership fee includes rental coverage for minor mishaps and general wear and tear. Significant damage, lost pieces and theft are not covered.

Is Louna a Rent the Runway brand?

Louna | Rent the Runway.

What if you don’t wear your rent the runway dress?

Rent the Runway has designer dresses that you can rent for 4 or 8 days at a time. They ship you your dress and after you wear it you simply send it back in the garment bag provided.

What does rent the runway do with old dresses?

Our Revive program resells rental products through our own sample sales or in collaboration with partners like ThredUp and as of June 2021, we have donated and recycled over 58K units of clothing, accessories, and reusable packaging through our partner organizations such as Dress for Success and Looptworks.

Can you return Rent the Runway if it doesn’t fit?

We’re happy to give you a Rent the Runway credit (less the cost of shipping, accessories and saleable items) if none of the dresses in your order fit. To receive a credit, go to the “Orders” section of your Rent the Runway account and fill out our Return for Fit Request form.

Do you have to wash Rent the Runway?

All of our rentals receive a thorough clean—every time. Some might call it an obsession with clean, and we’re OK with that!

Can you buy your Rent the Runway dress?

If you love what you rent, you can buy it If you have a membership and contact RTR while the garment is still in your hands, you can choose to own it for less than the advertised retail price.

How often does Rent the Runway get new dresses?

Every Saturday, Rent the Runway drops new items in its collection—a mix of seasonal clothing as well as accessories. I suggest allowing notifications from RTR on your phone so that you get the pop-up to search as soon as it opens up. Often times, all four of my items will come from New Arrivals that week.

How often does rent the runway get new dresses?

Can you buy your rent the runway dress?

How do I call rent the runway?

How Can We Help?

  1. Chat with Us. Chat Now.
  2. Email Us. Send a Note.
  3. Call Us. 1.800.509.0842. Monday-Friday: 9am – 8pm EST. Saturday & Sunday: 9am – 5pm EST.

Can you wash your rent the runway clothes?

So You Can Too. to ensuring every item looks and feels excellent — every time you rent. time you rent.

How to rent designer clothes on the runway?

Rent the Runway | Rent thousands of designer clothing, dresses, accessories and more. than anywhere else. Unlock the largest designer rental destination that gives you more style, more access and more ways to rent than anywhere else. Explore different styles, discover designers, and try new things from the largest designer rental closet.

Which is the best place to rent designer clothes?

Unlock the largest designer rental destination that gives you more style, more access and more ways to rent than anywhere else. Explore different styles, discover designers, and try new things from the largest designer rental closet.

Where do the clothes you rent end up?

Let’s be real: your style, size and budget change over time. Now, your closet can too. Most clothes we buy end up in the back of closets or landfills. Power the sharing economy and rent instead. Most clothes we buy end up in the back of closets or landfills. Power the sharing economy and rent instead.

Can you rent clothes in the sharing economy?

Power the sharing economy and rent instead. Most clothes we buy end up in the back of closets or landfills. Power the sharing economy and rent instead. Get that new clothes feeling every month with a monthly membership.