What is the main difference between good and great customer service?

Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!

What’s the difference between good and great?

If something* is GOOD, you must convince and sell it to others. If something is GREAT, people will automatically flock to it.

What is good service and bad service?

Good customer service is about understanding your customer’s feelings, desires, and needs in every situation. You may perceive a situation differently than the customer, but since you are serving him, you must default to his point of view. There is usually a very clear difference between good and bad customer service.

What is the difference between a good leader and a great leader?

A good leader shows you what they can do. In other words, a great leader is selfless and unconditional. The difference, thus, is a great leader doesn’t merely convince you that you’re great, but also truly instill the belief in greatness and changes a follower from the inside out. Third, a great leader disrupts.

What is the difference between being a big deal in the world and being truly great?

If your the big deal, you have the money, bling, talent, the fame, the popularity. You barley have time for God and those who truly care about you. If you are truly great, you follow the teachings of Christ, you work hard to fulfill the commandments, and you stay true to who you are.

Why customer service is bad?

According to our Trends Report, the top indicators of poor customer service include long wait times, an automated system that makes it hard to reach a human agent, and having to repeat information multiple times. People have expectations for how a company will serve them.

What’s the difference between good and great customer service?

The companies that are generally acknowledged to be providers of “great”, rather than merely “good”, customer service are those that typically go the “extra mile” in the way they treat their customers.

What’s the difference between good, great, excellent and exceptional?

Remarkable service comforts customers, shows your loyalty to them and increases their loyalty to you. our question. Except, instead of “great,” insert “good.” Insert “excellent.” Insert “ exceptional .” A customer service experience was delightful. How are you most likely to describe it? What are the differences in these words?

What’s the difference between a good and a great company?

But good companies will always be a step or two behind great companies. Eventually the “good” won’t seem so good anymore, and those organizations won’t achieve high growth the way a great company does. Great companies are proactive. They are in touch with their clients and know their pain points.

When does support management invest in great customer service?

Ultimately, the human elements of customer service are what really defines good customer service. When support management invests in great customer service: What is good customer service? Good customer service means helping customers in such an efficient manner that it exceeds customer expectations. As such, a speedy response time is imperative.