How do I contact BT about broadband problems?
How do I contact BT about broadband problems?
Make sure you’re at home and near your computer when you call.
- From a UK landline, call: 0800 800 150 – free from UK landlines, mobile costs may vary.
- From outside of the UK, call: +44 179 359 6931.
- From a landline: 0800 800 150.
- From outside of the UK: +44 179 3596931.
- From a landline: 0800 443 311.
Why is BT broadband not working?
I’ve got no BT Broadband connection Make sure there are lights on your Hub. If not, check the power cables are plugged in properly and it’s switched on at the mains. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Broadband needs a working phone line.
Is BT Online down?
Bt.com is UP and reachable by us.
How do I report a fault to BT?
The easiest way of knowing that BT is going to do something regarding your fault is contacting them over the phone on the number 0800 800150. When you call this number you can explain the problem you’re having and they can let you know whether or not there is a fault in the area, or it’s something else.
Do BT do deals for existing customers?
BT offers exclusive, personalised deals to existing customers, which generally allow you to add extras to your existing package for free or at a much lower cost. By signing up for multiple services from the same provider, you’ll generally save cash and get a single bill that’s easier to keep track of.
How do I speak to a person at BT?
If you need to speak to a live customer service representative in BT customer service you need to dial 0800-800-150. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-3 minutes).
Why does BT Internet keep dropping?
Lost broadband connections are sometimes caused by a faulty micro-filter so it’s worth checking each one that you’ve got on your line. Try disconnecting every piece of equipment that you’ve got connected to your line then reconnect each item one at a time.
Why is my BT WIFI green?
If it stays green, turn your Hub off and on again. If the light still doesn’t turn blue, use a paper clip to press your Hub’s factory reset button….What do the lights on my BT Hub mean?
| Light status | What it means | What to do |
|---|---|---|
| Green light | The Hub is starting up – this takes about one and a half minutes | Wait a couple of minutes for it to start |
How do I test My BT phone line?
Once you have your telephone connected to the BT test socket dial 17070. You will reach BT’s line test facility. Choose option 2 from the menu presented – “Quiet Line Test”. If your telephone has the option, put it on mute.
What has happened to BT mail?
Your email is changing We’re about to move you from BT Yahoo email to our new email service called BT Mail. You’ll keep the features you love and also get some new ones too. We’ll move all your emails and folders across to BT Mail automatically.
Why is my landline phone not working?
Make sure the phone cord is plugged into the correct port on your phone or device. Unplug the phone or device from the wall jack. If the dial tone returns it means your phone or device is damaged or defective. If these steps don’t solve the problem, you may need to replace your phone cord.
How do I test my BT phone line?
Text PHONE followed by your landline number to 61998 (charge may apply at your standard rate).
- We’ll run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 mins to book a slot.
How to report a problem with BT landline?
Before you start: Check first if there are any temporary network problems in your area that may be affecting your service – Check Service Status. Choose your product and log in to our troubleshooter to report your problem. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it.
What should I do if I have a fault with my broadband?
If they are not the owner of the network, they will need to deal with that company on your behalf. Ask your provider how they will keep you up to date on progress. This might be through their customer services team, a service app or by registering for fault update alerts. Give your provider reasonable time to fix the problem.
What happens if there is no fault found on BT network?
A ‘No Fault Found’ test result is returned if the diagnostic tests fail to identify a fault within the BT network. After completing all CP, End User and KBD tests follow the KBD outcome recommendation. What is a MFL code?
How much does it cost to get BT Broadband?
60GB SIM – Monthly price £20 a month for BT Broadband customers; £25 a month for non-BT Broadband customers. 12 months featured Family SIM offers: Available between 26/03/2021 to 29/04/2021. 16GB SIM x3 – Monthly price £32 a month for BT Broadband customers; £37 a month for non-BT Broadband customers.