Is British Gas website having problems?

We’re currently experiencing problems with our computer systems and website, as a result, some of our customers are having problems accessing their accounts. We apologise to our customers for any inconvenience this has caused. …

Why does my British Gas smart meter keep losing connection?

If you have a first-generation British Gas smart meter (SMETS1), it may lose its network connection if you switch to a different supplier. This means that your smart meter will lose its smart functionally and work like a traditional standard meter. In this case, you would need to submit your meter readings manually.

Why does my smart meter keep losing connection?

If you see a “Connection error” message on your In-Home Display, this means it has lost connection to the smart meter(s) and needs to be paired again. In other words, the digital signal between your In-Home Display and the smart meter needs to be restored.

How do I reset my British Gas smart meter?

Restore my electricity supply using my meter

1. Look at the meter reading screen on your electricity meter.
2. Press A twice.
3. Press B to restore the electricity supply.

How do I contact British Gas out of hours?

Call the Gas Emergency Services on 0800 111 999.

How do I clear my British Gas App Cache?

How to close and clear the app

1. Go to ‘Settings’ and ‘Application Manager’
2. Find the British Gas app in the list and select it.
3. Press ‘Force Stop’ and ‘OK’ to exit the app.
4. Press ‘Clear Data’ and ‘OK’ to wipe any data stored in the app – you’ll lose any user ID’s or added accounts.

Do British Gas smart meters need wifi?

No. Smart meters use an entirely separate, bespoke wireless system. You don’t need Wi-Fi in your home for it to work and it won’t use your Wi-Fi if you have it. Your smart meter and in-home display communicate via a secure national network which is solely for smart meters.

Why are my bills higher with a smart meter?

If you hadn’t provided regular reading previously then your bills may have been under-estimated and therefore appear to increase after a Smart Meter is installed. As a smart meter sends us a reading when we need it you can be sure your bill is spot on and avoid any nasty bill surprises in future.

How do I speak to a human at British Gas?

If you prefer to speak to a real person, you can call 0113 298 0900 and select Option 2. The number is the same whether you already have one of the British Gas HomeCare products and you’ve got a query or if you are considering becoming a HomeCare customer.

How do I fix my British Gas smart meter?

Here’s how to fix this:

1. Unplug your smart energy monitor.
2. Move it closer to your electricity meter.
3. Plug your smart energy monitor back in.
4. Wait seven days (most smart energy monitors re-start automatically within a week)
5. If it’s still not working after seven days, please contact our live chat agents.

Why does my British Gas smart meter stop working?

Why has my smart meter stopped working? We need to establish if the problem is with your smart meters or your smart energy monitor. Click here to check if the problem could be with your smart energy monitor. If this hasn’t resolved the issue, occasionally there are problems with the technology that supports smart meters.

Are there any disadvantages to smart meters in the UK?

UK smart meters are plagued with disadvantages due to their flawed rollout. Let’s look at the shortcomings, the causes and what can be done. Smart Meter Disadvantages: myths, problems, surge pricing?

Why is the British Gas website not working?

However, there will be times when the website is not working suddenly and customers are unable to login to the British Gas website to access their account when needing to pay bills on time.

How can I tell if my gas meter is faulty?

If you think your traditional gas or electricity meter isn’t working, find out how to check if your energy meter is faulty. 3. Energy supplier cannot get meter readings A problem for 9% – without meter readings, your energy supplier may estimate your bill, unless you send readings manually.